[Resolved]  ACT Fibernet — Unprofessional behaviour

Address:	Hyderabad, Andhra Pradesh, 500008
Website:	www.actcrop.in

Dear sir/ madam I am writing this email regarding a complaint against internet proble and the rude behaviour of the beam mehdipatnam branch. My registered mobile no for beam connection is [protected], where you can get my details and complaints which I have filed. I was getting internet problem since 3-4 month, I.e atleast twice a month where their wont be internt for 8-10days. When the problem started in the first two month I never complained and the problem use to be solved with in 3-4 days with neighbours complaints. But since 2 month the problem was repeating every 2weeks and I started regisstering complaint. Their is a problem in the main switch which they are not changing it, every time they come they just unplug the wire and plug it to the other port. After 15days I got the same problem again and I registerd a conplaint on 3rd nov 15, and where they said me, the technician will come with in 24hrs . On 4th nov 15 I was calling the mehdipatnam branch (beam fiber) they were just telling me that customer will come after 2hrs then when I called them after 2hrs they said me the same thing thet he is having lunch he will come after 2hrs and when I asked him to connect me to the manager so that I can complaint about this problem, they did not connect me to the manager and they were talking rudely and unprofessionally and when I said I will complaint about this behaviour one the guy was telling " kuch b nai karsakte" what the hell how can your staff will talk in rude manners. I dont know how a reputed company is hiring illiterate people and filthy people where they are spoiling company name. I want the company to take strong against the mehdipatnam staff and I need a reply action which will be taken against them and aswell as I want the company to refund my money for the internet problem which is almost 20-24 days in total (3-4months) or add those days to my package. You can reach me on ashfaqahmed.[protected]@gmail.com/[protected]. I will be waiting for your reply. Thanks & Regards, Ahmed.