[Resolved]  ACT Fibernet — Disconnect service with no payment option

Address:	Hyderabad, Andhra Pradesh, 500062
Website:	Actcorp.in

I switched to act less than two weeks ago. I had taken a one year connection, and gave a cheque for the yearly amount. My cheque bounced because of signature mismatch, I got a SMS that my services will be suspended.

I called the customer service and told them that I got the message that my services are being suspended and I asked why, they explained me that the payment is not made and that is the reason. The internet was active that time and they told that the service will not be disrupted if I pay the amount.

All is well so far. Now the nightmare started. Customer service guy called me and asked me to pay. I tried to make the payment using payment gateway, it did not work. I tried to pay using FreeCharge, that did not work either. I tried to pay using eseva, that did not work either. I tried to pay using meeseva, even that did not work. I told him to send his agent for a cash payment. He asked me to visit nearest eseva and pay. I told him that I was busy and will do online payment and he told that it will not work. Wait. This was the guy who called me for payment, and was waiting in the line all along when I was trying to make the payment in portal, FreeCharge, eseva, meeseva. Now he is saying it won't work as the account is suspended. I told him that if he wants a payment, he should send an agent for the same to my office. He is pressing me to go to eseva to make the payment. The agents run around you when you are taking the connection new, and the customer service will do this after you are a customer.

Well, whatever done is done, and I am not going to go back to act after seeing all the complaints registered here. I will make sure at least couple of my friends switch over to different provider in a month. Ticket number:[protected].

Bye Act..