ACT Fibernet — Internet connectivity not restored even after multiple follow ups

Talluri Sravanthi

from Hyderabad, Telangana

Address:	500013
Website:	portal.actcorp.in/web/hyd/home

Inspite of repeatedly calling and following up with the network, act/beam fails to look into our network connectivity issues. We have not been able to get internet connectivity since may 1st 2016, 4 pm and up until now there is no update from the cc team, except for the "we're investigating". It is absolutely ridiculous that even after 24 hours the issue persists, inspite of the fact that the ticket raised by us was of high priority.

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Comments

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Talluri Sravanthi,

We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet Hyderabad

Talluri Sravanthi

from Hyderabad, Telangana

Account Number is[protected]
Userid is talluri.[protected]@yahoo.com
Ticket details for your reference
Ticket No:[protected]
Ticket Description:
Ticket Priority: Higher
Ticket Status: Pending

Talluri Sravanthi

from Hyderabad, Telangana

FYI: My entire apartment has no internet, thanks to your power box that failed us!
So just so you see the criticality, its NOT JUST ONE CONNECTION. ITS AN ENTIRE APARTMENT's connection for BEAM that failed.
So just to let you know, I have registered a ticket a lot of time ago. The details of that?
We have received a Repeat Call on the existing ticket.
Ticket No : [protected]
Ticket Category :SD- Complaint
Sub Category : Network Cable Unplugged
Ticket Date :01-MAY-16
We will expedite resolution

And following that, I followed up calls at least 4 times and then the below escalation was raised. As you can see, I am on this disconnected internet since yesterday. .
Account Number is[protected]
Userid is talluri.[protected]@yahoo.com
Ticket details for your reference
Ticket No:[protected]
Ticket Description:
Ticket Priority: Higher
Ticket Status: Pending

THIS is the last time I am even bothering to follow up! I'm very keen on taking up another internet provider, if this is the kind of customer service you provide.

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Talluri Sravanthi,

We apologize for the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad

Talluri Sravanthi

from Hyderabad, Telangana

Another day passed by. One call from Technician - "It will be resolved by EOD.", he says
Day has passed. Its almost a new day and still no resolution..

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Talluri Sravanthi,

The above mentioned grievance has been addressed & resolved. Please feel free to get in touch with us on[protected] or write to us at [protected]@actcorp.in, if you have any other queries.

Warm Regards,
ACT Fibernet Hyderabad

Arun Solomon

FUT Reset SCAM

I have not downloaded more data using ACT Fibernet as my plan is for 75GB. But it shows FUP Exceeded. Prior to that, I have installed Data Usage s/w on my Laptop. Data usage shows only 38 GB have been used. But my plan is for 75GB. This happens for the last three months. Customer ID : 1474876. Please take immediate action regarding to this.