[Resolved]  ACT Fibernet — Incorrect billing

Address:

Hyderabad, Andhra Pradesh, 500060

I am consumer of act fiber net and my account number is[protected], along with my other payments i have paid act fiber net payment on september 1st rs.1050 and txn number is [protected] (01/09/2016-01/09/2016) and they charged on fup reset instead of subscription fee, my monthly fup reset is on every month of 1st. i have called numerous times since september 1st to rectify my bill all they are doing is raising ticket and closing it one of the ticket number is [protected] on sept 12. when i received the invoice of rs.2414 then i contacted customer care oct 4th ticket number[protected] and explained entire scenario once again they told ok this will be corrected in 24 hours. i have followed up next day they told the same thing it will be corrected and closed the ticket. i have again contacted on 8th oct as my due date 10 oct is approaching and again explained the whole scenario ticket number [protected] they mentioned billing dept will get in touch with me. billing dept reached out to me and mentioned that it will be rectified in 24 hours and you will see the right amount in portal page and you can pay the amount.
I called on 11 th oct early morning stating the bill is showing the same amount with and again explained entire scenario ticket number [protected] again the have given a same story with 24 hours rectification and yet nothing changed. i have called again on 12 oct stating that i am past due for the payment i want to pay since 1st of the oct and no one is rectifying the issue with ticket number [protected] for which they have closed with same this 24 hours it will reflect correct.
Here i am contact act fibernet proactively requesting them that i want to continue services and please help with the issue and no one is bothered to help execpt the story of 24 hours it will rectified.