[Resolved] ACT Fibernet — Network issues & bad technical support

gummallashyam

from Gurgaon, Haryana

Address:	Hyderabad, Andhra Pradesh, 500062
Website:	www.actcorp.in/customer-care

Hi Team, I have few issues request you to address on Account#[protected]

1) 1) I was told/ informed at the time of taking connection that there will not be any re-connection charges. But after taking connection, invoice was sent to me with Rs. 316/- as a part of re-connection charges. Why are we making false commitments to gain the customer/ business? I called the customer case on 1st of Dec and I was informed that the charges will be waived of. But till today there is no action taken on this.

2) I have been facing disconnecting issues very often, and I have raised a ticket [protected] on 5th Dec’ 16 as the internet was not working. On 6th of Dec I got an update that the issue is resolved and the ticket is closed, however the issues is still persists. I was not happy with the kind service. How can a company like ACT fiber net can flase information ? I need to know who worked on this request and what work has been carried out? how the ticket is closed

3) I have raised another ticket [protected] for cancellation of the connection and repayment of remaining money with utmost integrity.

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May 23, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2016

ACT Fibernet Customer Care's response Dear Valued Customer,

The above mentioned grievance has been resolved. For further queries you can contact us on[protected] or [protected]@actcorp.in.

Regards,
ACT Fibernet

Dec 15, 2016

Updated by gummallashyam Hi Team,

The grievance is still not resolved. I did not get the refund yet, ticket is still open.