ACT Fibernet — Act broadband fup

Address:Bangalore, Karnataka, 560001
Website:www.acttv.in

I have been using act for nearly one year.In that time i havent come close to exceeding my fup of 125gb.In some of those months i have been watching netflix, youtube etcetc non stop. However in the last two months my allowance gets exceeded within half a month even though i havent used netflix with the same frequency (Low resolution). My usage gets used even though for two weeks i had the router switched off. This is something airtel did in order to cheat clients into paying for extra quota.
Please find attached two photos taken thirty minutes apart where 2gb are used up whilst browsing newspaper website and watching low resolution youtube videos. (7gb within two hours)

Fuether to this the speed has been considerably reduced well before the 125gbs fup were exceeded.
My username is 11347036
+1 photos
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customer support has been notified about the posted complaint.
Dec 08, 2015
Mohd Askari's response
Already Day Before Yesterday I Had Complaint
Complaint comments 

Comments

ACT Broadband — Irresponsible

Y u opened chat live? Is there any responsible persons over there? Always situation like ACTXXX has left the room. Don't fool the people
I'm a consumer of act fibre. We couldn't access Internet since last 5 days. We even tried the customer service but I can't reach your representative. Kindly plz analyse the problem.
Dear kp0006,

We will look into it and get in touch with you.

Warm Regards,
ACT Fibernet
Dear Alekhya Pinnamaneni,

We regret the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet
No net connection from two weeks.

Called technician several times but not fixed
Some times not even lifting the phone

Called customer care several times but always busy.

What the hell is wrong with ACT Fibernet

Beam Telecom / ACT — Id [email protected]

Internet not Available Here Please Send for your person Id : [protected]@gmail.com mobile no. [protected] Address : Ground Floor, Ayesha Residency, Behind Harsha Hotel, Nampally Railway Station Road, Hyderabad
Dear Dear kp0006,

The above mentioned grievance has been resolved. For further queries SMS TC HELP to[protected] from your registered no.

Warm Regards,
ACT Fibernet

Beam Fiber — Not able to access from last 5 days

No response from customer care No internet connection accesible from last 5 days Irregular disturbance from last 3months approx.

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My internet broadband which was active since 1 June 2015 suddenly stopped working. The details of my receipt are attached.

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Can't connect to the Internet from morning on 6/06/15. This problem is getting often nowadays. The costumer care is not responding. They take many days to come and solve the issue. The login page is also not opening.

Beam Internet not working

Since from three days Beam Internet is not working in BHEL, Hig Our Account No: 616818

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