[Resolved] ACT Fibernet — Poor customer service - act chennai | |||||
The inbound wire has been cut for 3 weeks now so i have not internet. Everytime i talk to a customer service i get strange reasons for not fixing this 1. Corporation has not provided permission (For what??) 2. Port from which your wire is connected has issues 3. There are server issues in your area 4. Technical service will get back to you 5. Best of all "we do not know when the issue will be resolved" My neighbors have the same act connection, it is just a matter of replacing the wire!!! I have no way of escalating the issue as i have sent emails to 1. Nodal officer - kumar reddy - nodalofficer. [protected]@actcorp.in 2. Appellate - priya narayan/suresh babu - appellate. [protected]@actcorp.in There is simply no response from the above guys, i think it goes to a email box which no one reads. I had paid 1 year charges as payment (My mistake) else would have terminated the connection 1 week back. I am in suburb of chennai and my biggest mistake was to abandon bsnl and go for act. Was this information helpful? | |||||
May 11, 2017 Complaint marked as Resolved customer support has been notified about the posted complaint. Verified Support Aug 30, 2016 ACT Fibernet Customer Care's response Dear Valued Customer, We understand your distress and will make every effort to assist you in this matter. Request you to share your customer ID or registered contact number and we will be at it. Regards, ACT Fibernet | |||||
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Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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Compliant no: SR[protected]