[Resolved]  ACT Fibernet — Poor customer service - act chennai

Address:Chennai, Tamil Nadu, 600073
Website:www.actcorp.in

The inbound wire has been cut for 3 weeks now so i have not internet. Everytime i talk to a customer service i get strange reasons for not fixing this
1. Corporation has not provided permission (For what??)
2. Port from which your wire is connected has issues
3. There are server issues in your area
4. Technical service will get back to you
5. Best of all "we do not know when the issue will be resolved"

My neighbors have the same act connection, it is just a matter of replacing the wire!!!

I have no way of escalating the issue as i have sent emails to
1. Nodal officer - kumar reddy - nodalofficer. [protected]@actcorp.in
2. Appellate - priya narayan/suresh babu - appellate. [protected]@actcorp.in
There is simply no response from the above guys, i think it goes to a email box which no one reads.

I had paid 1 year charges as payment (My mistake) else would have terminated the connection 1 week back.
I am in suburb of chennai and my biggest mistake was to abandon bsnl and go for act.
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May 11, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Aug 30, 2016
ACT Fibernet Customer Care's response
Dear Valued Customer,

We understand your distress and will make every effort to assist you in this matter. Request you to share your customer ID or registered contact number and we will be at it.

Regards,
ACT Fibernet
Aug 30, 2016
Updated by JS@P
A/C No :[protected]

complaint number is [protected] - please note that your people keep closing this ticket and I have to call them everyday and ask them to open it. I have been calling everyday since 26th August which is when I had returned back from my Business tripe abroad.
Aug 30, 2016
Updated by JS@P
You can call me on my registered phone number which is there in my A/c
Sep 04, 2016
Updated by JS@P
I have not received any phone call or update on the above
Complaint comments 

Comments

I have been complaining of the ACT modem issue for the past 1 week. No responses nor any action taken to replace my router. Answer given is my router does not support my current internet plan. Is it my fault that I purchased a better plan or that I took an ACT connection. No call backs arranged from supervisors or team leads.
Compliant no: SR[protected]

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