[Resolved]  Best Bus Mumbai — Misbehaviour on part of bus conductor

Address:

Mumbai City, Maharashtra

To The General Manager Brihanmumbai Electric Supply and Transport Colaba, Mumbai Sub: Regarding misbehaviour by bus conductor at CST bus depot Sir, With reference to above mentioned subject, Kalpana Verma, a Principal Correspondent with the Indian Express, want to state that there are lot of instances of misbehavior on part of bus conductor, especially the younger conductors, who have been found to be very arrogant towards lady passengers. On my way to office at Nariman point on August 25, I found the bus stand of 138 very crowded. I had to leave one bus as all male passengers forcibly boarded the bus first, leaving lady passengers standing in the queue behind. As there was no seat, I did not board the bus. So when the next bus came at 6.26pm, I tried to board the bus jus one and half meter before the stop of 138. However the bus conductor did not allow me to get in. When I asked him to request passengers to stand in queue, he advised me to board the bus from the bus stop. When bus reached near the stop, people rushed to get in. In the rush, many lady passengers got hurt. I also got hurt on my right hand. One lady commuter even complained as she was carrying a child with her. Even I told the conductor to ask people to stand in queue. Instead of hearing us out, he yelled back at us and told me, `` Tumko stand se pahle chadne nahi diya, isliye tum aisa bolta hai.Tum giro pado hamse kya matlab. Queue lagwana hamara kam nahin hai.’’ He continued to yell when I asked him who was supposed to monitor the queue to ensure hassle free boarding. I am mentioning the details of the of the bus, hoping that you will look into the matter. I request to take action against the bus conductor so that he does not misbehave with passengers in future. Such bus conductor should be given training of how to behave with passengers. Details of bus are – Bus no- MH-01, LA- 6380. Time 6.28 pm.) Thanking you Yours sincerely Kalpana Verma Principal correspondent Indian Express newspaper Nariman point, Mumbai-400095. Mobile – [protected] enclo: two photos of bus conductor