Bharat Gas — Collecting Extra charges during delivery time

Address:	Chennai, Tamil Nadu, 600116
Website:	www.bharathgas.in

Hi, I am Balaji and My consumer number is 59469858. I have booked cylinder today and they asked me to collect from godown. It was 4KM away from my place. I went godown to collect new cylinder. Godown is near Paraniputhur and roads are not good inside the rice mill. There is no Bharat gas sign board. It is difficult for us to find the godown. I have reached that place finally and they asked me to pay 550 rupees and bill amount was 532. They collected extra charges and they didn't help me to lift cylinder also. I was calling some one for help to lift cylinder and no one came. I have lifted finally without anyone support. I have reached porur branch through mobile and informed them same issue. They asked me "Why did you pay extra charges" instead of asking "Why they collected extra charges". I didn't get proper response from Porur branch and really feel shamed about this incident. I have already opted "GIVEITUP" to support our indian goverment. I didn't expect this type of behavior from Bharat gas porur branch. My humble request is "Can someone visit that Paraniputhur bharat gas godown unofficially and check with customers to visit there?" Please take some necessary action and let us know your response. if i didn't receive proper response, i will cancel my connection.