Bharat Gas — Cylinder is not delivered

Address:

New Delhi, Delhi

Hi have booked a cylinder on 7 Feb from Alok Gas Agency, New Delhi, but till now (25 Feb) its not yet delivered. When i contacted the agency, they are asking me to first submit the Aadhar card then only they can deliver the cylinder.My aadhar is already linked with LPG Id, its yet to be linked with m bank account. When i talked to BP customer care, they told me that there is no such compulsion to submit the Aadhar card but still the Agency is not ready to give the cylinder. I have already raised a complaint for the same(487066, 487071) but till now i havent received the cylinder. Please help.