Bharat Gas — LEAKAGE OF NEW CYLINDER UNATTENDED FOR 6 HRS

MY CONSUMER NO IS 121110 AND I REGISTERED WITH BASSEIN BHARAT GAS DISTRIBUTOR AT VASAI. TODAY ON DATE AS I CHANGED THE CYLINDER IN THE MORNING AT 1045 AM, I FOUND THAT THE GAS IS LEAKING . IMMEDIATELY I REMOVED THE CYLINDER AND CLOSED IT WITH THE SEAL BUT IT WAS PUSHING THE SEAL ALSO, THEREFORE I USED THE OLD CYLINDER SEAL TO PREVENT THE GAS FROM LEAKING AND PUT A WET CLOTH ON THE CYLINDER NOSEL. THEREAFTER AT 1100 AM I CALLED THE 24 HRS EMERGENCY HELPLINE [protected] BUT IT WAS BUSY AND LATER NOT ANSWERED. AFTER LOT OF TRIES ON LANDLINE FINALLY MY CALL WAS ANSWERED ON [protected] AT 1206 HRS IN AFTERNOON, WHEREIN I WAS ASSURED THAT MECHANIC WILL REACH IN 30 MTS. BUT THE MECHANIC ARRIVED ONLY AT 0220 PM AND AFTER CHECKING HE PUT A NOTE ON THE CYLINDER THAT IT SHOULD BE REPLACED AND CONFIRMED WITH SOME PERSON WITH BHARAT GAS AT BASSEIN OFFICE AND TOLD US CYLINDER WILL ARRIVE IN 30 MTS. AFTER WAITING THE ENTIRE AFTERNOON I CALLED ON [protected] AND SPOKE TO MR. JADHAV WHO AFTER LOT OF RELUCTANCE AGREED TO SEND REFILE AS EARLY AS POSSIBLE, BUT WHEN I TOLD HIM I HAVE ALREADY WAITED FOR 6 HRS. AND TAKEN THE RISK OF MY LIFE MY KEEPING A LEAKED CYLINDER, I WILL NOW COMPLAINT TO POLICE AND CONSUMER FORUM, HE ASSURED ME CYLINDER WILL REACH WITH NEXT 15 MTS. AND TO MY SURPRISE CYLINDER ARRIVED WITHIN 15 MTS. THIS SHOWS THAT MR. JADHAV HAS DELIBERATELY DELAYED THE EMERGENCY SERVICE DUE SOME MALEFIC INTENTION AND GRAFTS . REGARDS ROSHAN PATIL