Bharat Gas — long delay in providing refill and modifying online booking done by consumer

Address:

Thane, Maharashtra

i had ordered gas connection online from my android device on 1st of April 2015. Order Reference No[protected]. Please refer to attached screenshot. When there was no show from distributor i visited on 8th April 2015 and i got the answer from executive of Devmogra gas agency that they will send it on the same day. Again after waiting for 2 days i visited on 10th April 2015 and i got the new answer that i will get it on the same day. Today its 12th April and when i logged in to my web portal, to my surprise, my booking date was on 10th April and there is no record of booking of 1st April. i checked it on my android device also, there was also the same record. I thought that we have control over our ordering, but it seems that distributor can change our order dates as per his convenience. if it is so, then its shameful for company like bharat gas. thankfully i had taken a screenshot while ordering as i do it & keep always till i receive connection. Please revert on this mail ASAP. related to my earlier complaint of delay in refill supply complaint no 614319 i also want to mention that office of devmogra gas agency is 6 to 7 Km away from my home. before visiting 2 times i called on all 6 numbers provided on receipt of gas at least for 1 hour prior to visit.all what i experienced is all numbers are either ringing or busy on other call. when i visited Devmogra gas agency again i tried to call on same numbers just to see why they are not receiving calls. and to my surprise all telephones ringer are at lowest level and staff ignores all incoming calls and they only use phones when they want to make calls. this is very much ridiculous and unprofessional. today is era of advance technology and higher standards of customer satisfaction by any company unfortunately we are experiencing old traditional unprofessional behavior by bharat gas distributor. i am sending all these mails with the hope that bharat gas will take a serious note on this and do the needful.