[Resolved]  Bharat Gas Mumbai — Refill (cylinder ) booking blocked

Address:

Mumbai City, Maharashtra

Ref : Consumer Number 412765 Mahim Gas Service, Mahim - 400 016 I have been harassed and under tension / agony for not getting the Refill booked on your phone [protected]. I wrote to your customer care but the answer given by them is not at all satisfactory. On previous two occasions I got the refill booked instantly but now all of sudden this problem has occurred. The standard reply is "Your mobile number is not registered" This is a flimsy ground for rejecting my call because there is a clear cut option given on your site that either land line or mobile can be registered and so I opted for land line . So, where is the fault ? I wrote 2/3 times on your site but the problem persists. They say that my consumer number is blocked, without assigning any reason for doing so. How can they block my booking without giving me any valid reason ? It is ridiculous. My mobile number is available with the Distributor -- [protected] . Why can't they register my mobile number in their system or advise the Distributor - Mahim Gas Service, Mahim to do so because I am not given that option to register it myself online.There is no provision online for the consumers to do so. Strange ? I feel, I am treated like a criminal. What crime have I committed to deny "Refill booking " for no valid or proper reason. I am a common man, a senior citizen helpless facing this unnecessary problem. I am unable to run about due to illness and have nobody in the house to help me. In view of the circumstances explained above, I am sure, you will unblock my consumer number and activate my account immediately. Awaiting your prompt reply. May God Bless you and confer upon you a Happy, joyful and peaceful New Year 2015. Thanks ! D V D 'Souza mobile no. [protected] Land Line no. 24440097