Bharat Gas — Non- Delivery of Cylinder

Sir, We have Bharat Gas LPG Gas connection no. 8263 in the name of Priyanka Mukherjee, with Divya Gas Agency, Rohtak. We are facing problems from agency side, every time we have to take the Gas Cylinder We made an online booking for Gas cylinder on Sep 30 vide number[protected]. On not getting the delivery till October 5, 2014, we called up the agency and were told by owner Raman Mehta that the booking has been cancelled as it was done within one month of last delivery. On being told that the present rules allow delivery of 12 cylinders in a year with no time separation restrictions within two deliveries he retorted by saying that there are number of rules in this country and all can’t be followed. There after he told me to book another cylinder, which I did vide no.[protected] on October 5 and the cylinder was delivered to me. He showed as if he is unduly obliging me and told me to call him up, in case a booking is made within a month of last delivery. This types of incidents have happened earlier also, where he has arbitrarily cancelled my booking, without even informing me. On October 24, 2014, I again booked a cylinder and called him to inform him, as advised by him. He asked me to visit his office again. He told me that the instructions of the company regarding delivery of maximum number of 12 cylinders in a year with no restrictions on the time gap can’t be followed and have been told by officials of BPCL to deliver one cylinder in a month only. When asked to tell the name of the official, he refused to divulge the name. When I told him that from April to October 2014, I have taken only six cylinders in seven months (not even one cylinder in a month), he was not impressed. On lot of request, he asked his Manager Harpreet to deliver our cylinder on 26th, which of course was not delivered. On 27th, when Harpreet was called on his contact number [protected], he asked me to contact him on 28th as 27th was Holiday. He did not give any reason for non- delivery of cylinder on 26th. Likewise, the owner and the staff are harassing us with their arbitrary and arrogant behavior and are not ready to follow any rules and guidelines. The contact number of the agency is never picked up by the employees which makes it very difficult for the consumers to contact them. Their often repeated plea about the non- availability of cylinders is negated by the fact that the cylinders are available in the market for a premium. Need your immediate intervention in the matter so that we the consumers are not harassed by the owner of the Gas agency and his employees by resorting to blatant violation of rules. Waiting for your positive intervention, Sanjiv K Saraswati ([protected]) [protected]@yahoo.co.in For Priyanka Mukherjee Consumer No. 8263, Divya Gas Agency, Rohtak Date:- October 27, 2014.
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