Bharat Gas — Non- Delivery of Cylinder | |
Sir,
We have Bharat Gas LPG Gas
connection no. 8263 in the name of Priyanka Mukherjee, with Divya Gas Agency,
Rohtak. We are facing problems from agency side, every time we have to take the
Gas Cylinder
We made an online booking for Gas cylinder on
Sep 30 vide number[protected]. On not getting the delivery till October 5, 2014,
we called up the agency and were told by owner Raman Mehta that the booking has
been cancelled as it was done within one month of last delivery. On being told
that the present rules allow delivery of 12 cylinders in a year with no time separation
restrictions within two deliveries he retorted by saying that there are number
of rules in this country and all can’t be followed. There after he told me to
book another cylinder, which I did vide no.[protected] on October 5 and the
cylinder was delivered to me. He showed as if he is unduly obliging me and told
me to call him up, in case a booking is made within a month of last delivery.
This types of incidents have happened earlier
also, where he has arbitrarily cancelled my booking, without even informing me.
On October 24, 2014, I again booked a cylinder
and called him to inform him, as advised by him. He asked me to visit his
office again. He told me that the instructions of the company regarding
delivery of maximum number of 12 cylinders in a year with no restrictions on
the time gap can’t be followed and have been told by officials of BPCL to
deliver one cylinder in a month only. When asked to tell the name of the official,
he refused to divulge the name. When I told him that from April to October 2014,
I have taken only six cylinders in seven months (not even one cylinder in a
month), he was not impressed. On lot of request, he asked his Manager Harpreet
to deliver our cylinder on 26th, which of course was not delivered.
On 27th, when Harpreet was called on
his contact number [protected], he asked me to contact him on 28th as
27th was Holiday. He did not give any reason for non- delivery of
cylinder on 26th.
Likewise, the owner and the staff are harassing us
with their arbitrary and arrogant behavior and are not ready to follow any
rules and guidelines.
The contact number of the agency is never picked
up by the employees which makes it very difficult for the consumers to contact
them.
Their often repeated plea about the non-
availability of cylinders is negated by the fact that the cylinders are
available in the market for a premium.
Need your immediate intervention in the matter
so that we the consumers are not harassed by the owner of the Gas agency and his
employees by resorting to blatant violation of rules.
Waiting for your positive
intervention,
Sanjiv K Saraswati ([protected])
[protected]@yahoo.co.in
For Priyanka Mukherjee
Consumer No. 8263, Divya Gas
Agency, Rohtak
Date:- October 27, 2014. Was this information helpful? | |
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