Bharat Gas — subsidy amount not refunded by the distributor and delay in delivery

Dear Sir/Madam, Me Mrs Manjula Bhaskar Panda, Consumer ID 51100791 with your distributor Devmogra Gas Agency -- received refilled cylinder on 2/3/15, for which i received the bill of rs. 629/-, I paid 630/- in cash. But till date I have not received subsidy amount in my account which details and aadhar no., I have already provided to your distributor, and once in Jan 24/1/15, I received also subsidy amount in my a/c. Now for the March delivery's subsidy, I checked in my account, then, even though I am staying at Bhayander, I personally visited there at Mira Road on 11th April'2015 and complained about non receipt of subsidy amount, to Mr Prabhakar, who is looking all these matters. He checked in his PC and informed me its not done by company, just check after 2 or 3 days. Still I told him as it was cash payment, why company will interfere, and should we have to follow up for subsidy each and every time, why it is being so delay to make refund of subsidy, still he replied the same, just look into your a/c after 2 or 3 days. Second thing we have booked the cylinder on 31st March 2015, till date we have not received it. Can you please let us know the status of both the things. And its my query to you too, does we have to follow each and every time for our subsidy amount Thanking you, Yours faithfully Manjula B Panda
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