Bharat Gas — Unable to book Cylinder

Address:

Chennai, Tamil Nadu

My name is Manigandan residing at velachery, chennai, tamilnadu. I am having lpg connection in bharat gas. My consumer number is 59864077. I am not able to book cylinder through IVRS, so i approached my agency(sri munusamy gas agency, velachery). They said that your connection is locked under multiple connection. For your kind information i dont have any other connection in my name other than the one i mentioned above. I last booked my cylinder in the month of july. After that i didnt book cylinder due to my personal family reasons. If they locked my connection as "dormant connection" i will welcome their decision. But instead of that they locked as i have multiple connection without any proof. This is totally unfair to me. I lodged lot of compliants both in agency side and also in bharat petroleum. But they are blaming each other for the things happened to me and they did not take action on my compliant. Now i want to know under what circumstances and what led to lock my connection as multiple and i want to know who is responsible for this, I am expecting strict action from your side. As i am a common citizen of india and i have a little knowledge of internet i came to know that these kind of facilities are available to take action against who commit mistakes. I cant imagine people who are illiterates. For your kind information i already submitted my KYC document to the agency and also linked my connection with bank for getting subsidy. Now without any reason they blocked my connection. I want to rectify this issue as early as possible as i have five month child. It is hard to manage without gas. Thanks in advance