Bharat Gas — Unethical behaviour of the agency for change of name

Address:

Dharwad, Karnataka

Dear sir, This is Nandeesh B Mashyal. We have the connection of Bahrat Gas with Naik Agency, Dharwad (Agecny code-381834) and our consumer number is 3194. The connection is in the name of my aunt Mrs. A G Patted (Registered Mobile number[protected], who passed away in the month of April 2015. She do not have any legal heir. I am her sister's son. Now I wanted to get the connection transferred in my name and hence I approached the agency. The agency has told me that I should provide the respective documents (Death certificate, my ID proof & address proof) along with the fees as mentioned below: Additional Deposit- Rs.1300 Cost of Stove- Rs.2600 Rubber Tube- Rs.190 Some other charges-Rs.200 Total amounting to Rs. 4290. After that I told them that I will only pay the additional deposit amount and I will not buy the Stove etc from you as it is not mandatory for me to buy. The owner of the agency has denied the change of name saying that it is mandatory to buy all what he has told otherwise the change of name cannot be done. I have raised the complaint through All India complaint customer [protected], but there is no update about the complaint as every time they say the server is down. And also I tried calling regional Bharat Gas office number[protected]. There people are so busy that they are least bothered to pick the call. This is my humble request to you to kindly llok into the issue and please do the needful. Please also tell us what is the right procedure and taken appropriate action on the agency. Thanking you, Nandeesh B Mashyal