[Resolved] Bharat Matrimony — Daily recommendation

Chiradip

from Delhi, Delhi

Website:

www.bharatmatrimony.com

For Last 3-4 days all of a sudden I am not receiving the daily recommendations. I was not informed for any modification, neither I was told that any action is required from my side to get the service on a regular basis.
While talking to customer care executive today I came to know that location modification is required from my side, and then only i will be able to get the daily recommendation on a regular basis.As there is no more data available to share with.
Am I supposed to know about the data base???
Am I not supposed to be informed for any kind of modification id required???
Is it the duty of the customer to call every time and to ask if any modification required???
I talked to Ms. Anandhi, one of the CCE, and she is not at all able to solve the issue and she were rough in her tone.
Being a paid member I am supposed to get minimum assist from the side, which is missing from very first date, as I only get the calls from the executive for renewal payment purpose.
Please take this complaint on a serious note.

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Nov 14, 2016

Complaint marked as Resolved

Bharat Matrimony customer support has been notified about the posted complaint.

Oct 13, 2016

Updated by Chiradip My matrimony ID is B1744776.

Verified Support

Oct 13, 2016

Bharat Matrimony Customer Care's response Dear User,

We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had.

We're very sorry to hear this. Could you please send your matrimony Id and contact number immediately to [protected]@bharatmatrimony.com and we'd like to speak, understand the issue better to help you.

Regards,
Team Contact Center
Bharatmatrimony.com