[Resolved] Bharat Matrimony — Extremely rude customer service - Sharmila from Chennai Head Office

punithagala

Address:

Chennai, Tamil Nadu

After battling with 2 months for a refund to my credit card, I was promised that someone would call me before 4 PM Indian time. After receiving no calls at 5 PM indian time, I called the Chennai call centre and was responded by Sharmila. She was not polite at all, was absolutely disgusted by the level of service offered to me. I was placed on hold for nearly 15 minutes to check on an issue which is on going and complained several times. Apparently, the call centre is in Guindy, Chennai and there are no supervisors or managers in the office. She informed that they come to office and leave and there are no superiors. After some time she changed her mind and said her supervisor is in a meeting and will take 30 mins. She then proceeded much to my shock that I can wait for 30 mins on hold if I wished. Still cannot believe that this advise was provided to me.

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Aug 9, 2021

Complaint marked as Resolved

Bharat Matrimony customer support has been notified about the posted complaint.

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Comments

Bharat Matrimony Customer Care

from Chennai, Tamil Nadu

Verified Support

Dear Ms.Punitha,

We regret the inconvenience caused to you.

Expressing concern over the rude behaviour of our executive, we regret that our service couldn't live up to the expectations.

We focus considerable effort on training our staff to ensure high levels of service and we shall further strengthen our initiatives in this direction based on your feedback.

We earnestly hope that the negative experience you had will not come in future.

All our customers are important to us and your mail will aid us in introspection and improvements in our processes ultimately leading to customer delight.

We apologize, once again for the unpleasant experience and assure you, that every effort is being made to ensure that such lapses do not recur.

Further, regarding the autorenewal refund, we would like to confirm that the refund instruction for the amount US$95 has been successfully refunded by our payment gateway service providers on 5th May 2015. And, the reversed transaction shall appear in your card account within seven working days.

Further, you are requested to please check with your card issuing banks regarding the same.

Refund Details:
Refund Date: 5th May 2015
MERCHANT_TRACKID: M3693819-[protected]
ARN NO: 75220235126005943907721

We regret the delay if any, in crediting back the refunds.

Should you require any further clarifications or assistance, please reply to us via email to [protected]@bharatmatrimony.com or call us at[protected].

We value your association with Bharatmatrimony.com

Regards,
Team Contact Center
Bharatmatrimony.com