Bharat Matrimony — Fraud, rude staff, dishonesty

Address:

Chennai, Tamil Nadu

Hello, today exactly same thing happened to me. And they rejected to refund me as they say I have used their services. Obviously I did not keep an eye on exactly when the 90 days are over. So I kept on replying to my emails. When I spoke the colleague they said after 90 days the services will be cancelled automatically, so this means they will be cancelled. However they never explained how this auto renewal works, and I too never remember seeing this. I now understand I did ask them if they can take a payment on the phone when they said they cannot because they want us to go on the website and they knew that this auto renewal window will pop up and you will be prompted to press 'continue' or something. And so that they can charge again. After all that the staff was shouting at me saying that, 'I don't want to hear the same thing again and again, there is nothing we can do from here, you write an email' also when i said I have to file an complaint she say this is not an complain it is a query. her name was RITA. These are dishonest means of business, and I will call fraudulence. They should not charge without notifying us and without our confirmation or authorisation. they are playing with people's money. I will take this further and file an official complaint against it.