Bharat Matrimony — Lack of transparency in payment procedure

Website:

www.bharatmatrimony.com

Your payment process is not transparent at all and the custmer service agents are also very pathetic in communication with customer.The issue came when I paid for Classic package which cost 3100 but finally it charged me 3299.When i called to ur customer service i found that one additional service for 199/- has been added without any of my consent.When i clearly told your agent to refund 199/- he committed that it will be done within 7 days(Please see the attached screenshot of the chat).Still the money is not refunded and when i am calling to your CS of payment dept. they are intentionally cutting my call which is totally unacceptable.If I am not getting any solution withing 2-3 days I am going to discard my membership and also will wright about your poor service in social network.