[Resolved]  Bharat Matrimony — No refund provided for the zero serviced Assisted Member. No response for my multiple emails to Bharat Matrimony

Address:600020
Website:www.bharatmatrimony.com

Varadharajan from assisted matrimony service called and requested us to pay Rs.11, 500 for assisted matrimony from a email ID "prasanna.[protected]@matrimony.com" which we have done on Aug 8th 2016. Since then we got no calls on activation or service related calls. We had done continuous calls they said we are finding right manager for you even though we have asked them to call they gave no updates on our service. So we have sent an email to the "[protected]@bharatmatrimony.com, [protected]@bharatmatrimony.com", to cancel the service and refund our money 11, 500. For that also no reply. Then, I have received weird pings from a guy in matrimony to call him many times. After i have reported that to the customer service Samuel Simson S, mailed me back saying he is working on my request will update me on the status of the request like that on Aug 21 2016. After that no response from the team on this regard, I am tired of sending emails for the update.

Very very worst service on the assisted matrimony, Cheating people like anything for money. Once they have received money no will call or tell you anything. Please take some necessary action on this.

Please get my money 11, 500 which I have paid to assisted matrimony for the service of nothing.
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Oct 12, 2016
Complaint marked as Resolved 
Bharat Matrimony customer support has been notified about the posted complaint.
Verified Support
Sep 11, 2016
Bharat Matrimony Customer Care's response
Dear User,

We regret the inconvenience caused to you.

Please send your matrimony Id and your contact number to [protected]@assistedmatrimony.com and we'd like to speak and understand the issue better as it will aid us in introspection and improvements in our processes ultimately leading to customer delight.

We apologize, once again for the unpleasant experience you had.

Regards,
Team Contact Center
Bharatmatrimony.com
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