Bharat Matrimony — Non payment of refund

Address:Thiruvananthapuram, Kerala

We had paid Rs 8990 for a till u marry package in Iyer matrimony.Later they offered a twin package on Bharat and Iyer matrimony costing Rs 12900.We told them since we had already paid Rs 8900 we will pay the balance of Rs 4000.They said it was not possible to do on the system and told us to pay the entire amount of 12900 and they will refund rs8900 to our bank account.We did so on august 19 and they had promised to refund immediately but they have not done so and now stopped replying to our mails and don't give any answer on the phone.We have all the emails of the transaction with us.
Was this information helpful?
No (0)
Yes (0)
Bharat Matrimony customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Sir,

We regret for the inconvenience caused to you.
We have taken up your request and have accorded it top priority and are expressly working towards resolving it at the earliest. Our team will be in track with you by updating our follow-up process and we will provide you a feasible solution shortly.

Please share with us your registered Matrimony ID/Email ID and also your contact number, so that we can check and do the needful.We request you to kindly bear with us in the interim.

Your understanding and patience is highly appreciated.

Regards,
Team Contact Center
Bharatmatrimony.com
I can't understand the reason for this delay and ur reluctance in refunding customers hard earned money.I have already sent u numerous mails giving my details and had also sent my courier address for sending the cheque as per ur mail and u have neither acknowledged this mail nor replied to any of my mails.

Anyway my email I'd is [protected]@yahoo.com
If that will help u to pay.
Will send other details by mail to ur helpdesk

Please stop harassing ur customers.
Remember u r tarnishing the image of the country by using the name Bharat and doing such things.
Please do my refund as soon as possible.
No response at all after this initial standard reply.Thinking of a legal action.We are waiting because we don't want all this unpleasantness connected to a wedding, but will definitely go to any extend to get the money back.May even approach the media as the next step as v have people in news channels.Or may first approach the consumer court.
Dear Sir,

We regret for the inconvenience caused to you.
Regarding the discrepancies that you had faced with our services, we apologize, once again for the unpleasant experience you had.

We're very sorry to hear this. Could you please send your matrimony Id and contact number immediately to [protected]@bharatmatrimony.com and we'd like to speak, understand the issue better to help you.

Regards,
Team Contact Center
Bharatmatrimony.com
These r a bunch of sadistic thieves waiting to cash in on the sentiments and beliefs of common man.They are nothing short of pickpockets or day light robbers or chain snatchers.They are only doing in another form.See their response to this complaint.They just ask u some details and after u reply there is no news from them.We had anticipated this and are fully prepared for legal action .Today iam going public now with Facebook.Iam about to post my problem.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Bharat Matrimony
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    815
    Pending
    86
    Resolved
    435
    Bharat Matrimony Phone
    +91 81 4499 8877 (India)
    +44 20 3608 0267 (UK)
    +1 818 688 3593 (USA/Canada)
    Bharat Matrimony Address
    No:94, TVH Beliciaa Towers, 10th Floor, Tower 2, MRC Nagar, Mandaveli, Chennai, Tamil Nadu, India - 600028
    View all Bharat Matrimony contact information