Bharat Matrimony — Paid profile was blocked for 3 weeks almost just because i didn't receive some call made by other member

amit_malviya

from Pune, Maharashtra

Website:

www.bharatmatrimony.com

Hi

I am a paid customer of my bharat matrimony, they blocked our profile just because other member did call me and i couldn't not have received these call because i was bit engaged with other priority activity. I dont know when bharat matrimony customer care people had called me and again missed these call.

They blocked my profile on these basis and i lost my 3 weeks paid duration.

Bharat matrimony people can try to communicate through mobile sms, e-mails, postal deliveries and followup call. They are not giving me data about ways selected for followup along with dates, scenario was not clear because of it i missed these follow up.

Thanks
Amit

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Bharat Matrimony Customer Care

from Chennai, Tamil Nadu

Verified Support

Dear Sir,

We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services, we apologize, once again for the unpleasant experience you had.

We request you to revert to us with your registered Matrimony ID and mobile number so that we can check and do the needful.

Could you please send your matrimony Id and contact number immediately to [protected]@bharatmatrimony.com and we'd like to speak, understand the issue better to help you.

We apologize, once again for the unpleasant experience you had.

Regards,
Team Customer Care
Bharatmatrimony.com