Bharat Matrimony — Poor staff service

R Thirugnana Sambandam

from Virudunagar, Tamil Nadu

Address:

Dindigul, Tamil Nadu

I have an account in Tamilmatrimony.com for my son with ID M3797787. Under the repeated and torturous calls of your members, Ms. Nagapriya and Ms. Rajeshwari, I upgraded the profile. They said that, with a payment of Rs. 3200, the account will be upgraded to classic premium with added advantages of profile highlighter, additional one month, etc. They asked for my debit card password which I neglected to share and did the payment myself through your website. Once I have done the payment, I have not received any calls from your support staff yet (3 days) and my account has not been upgraded to classic premium. I deeply regret to inform about your poor service and would like to get this in attention to the managing director, bharatmatrimony.com. Please upgrade the profile and I request the company to improve the services.

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Bharat Matrimony Customer Care

from Chennai, Tamil Nadu

Verified Support

Dear Mr. R Thirugnana Sambandam,

Regarding your dis-satisfaction in our service, we regret that our service couldn't live up to the expectations and the inconveniences you have faced due to the non-updation of offers available for your profile.

We focus considerable effort on training our staff to ensure high levels of service and we shall further strengthen our initiatives in this direction based on your feedback.

We would like to confirm that we have updated the offers of extra validity days, profile highlighter and upgradation to Classic Premium package.

We earnestly hope that the negative experience you had will not come in future. All our customers are important to us and your mail will aid us in introspection and improvements in our processes ultimately leading to customer delight.

We apologize, once again for the unpleasant experience and assure you, that every effort is being made to ensure that such lapses do not recur.

Should you require any further clarifications or assistance, please reply to us via email to [protected]@bharatmatrimony.com or call us at[protected].

We value your association with Bharatmatrimony.com

Regards,
Team Customer Care
Bharatmatrimony.com