The present complaint is serious in nature which requires deep attention by your good-self It has not only harmed us but can caste/reflect on Co's reputation and good-will.
I got my membership in your Co./set-up/organisation - one of the most leading Matrimony website having impression and reputation and expected that we will get in return what we pay i.e. gold 24ct (Assisted Matrimony) but VERY VERY SAD we did not get even clay what to speak of gold 22ct/18ct, brass or any metal of the lowest to lowest value.
From the daydate we were registered and profiles started coming to us were least according to the CRITERIA (preference of partner). What to speak of friendly or friend-like profiles, they were all hostile/inimical and irrerelevant. And was forced to write to Mr. Gagan Sharma on October, 10. We have no knowledge as to what transpired internally in your office (which decision etc.) but we got a phonic call from Ms Sonika Sharma the same day that she has been appointed our RM and everything starting afresh. On clarification she was very loud and clear that from then the period of three months (3) starts and I remember she said that would be DAY ONE OF THE SERVICES.
But her immediate senior (Manager continued to be the same one i.e. Sh. Saurab Arora against whom we had reported earlier)
Once again -Sad, the same trend continued i.e. same type of profiles; and each and everytime I had to write to her (Ms Sonika Sharma RM) and on phone tell her that profiles are irrelevant/hostile & her answer used to be Next time we will get profiles of our liking/preference(never to happen) as she had been not properly educated etc. in this regard by her own people & in the last was in such a tone as if to please us - saying she will be serious in sending us correct & right profiles. BUT WHAT COMMUNICATION we received (on 5th instant sent by her on2/3 as we were out of station) from her pl look into deeply. She wanted a Bogus Commendation Certificate from us based on blatant lies to impress her Srs by showing the same - not only misleading the seniors of the Co., damaging the CO's interest and ill intention of harming us as well. This is on your records. We on our side politely answered that we will do so (for Co. also) when you give us the right and genuine profiles.
HORRIBLE our services discontinued.When we rang her up she (Ms Sonika Sharma) simply denied and added "she did not give us any such thing in writing"
What I have written is all on records & in my communications. Still if you so desire anything more from us we would be glad to come forward/ Kindly analyse if we stand duped? Also pl. see if at all we have been sent even a single Relevant & correct profile throughout or at any stage.
We would be grateful for prompt action to avoid any further harassment to Very Senior (aged) like us.
If we are just please compensate us by giving us services from DVM, Manglik, Bharat, Arora - all your affliates of the equal value.
Thanks & your sincerely
Our ID ref.ARO170638, Assisted Mat. No.PR57682 Was this information helpful? | 
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