Bharat Petroleum — about the periodicity of refill usage

Address:

Guntur, Andhra Pradesh

Dear Sir, My mother in law, aged 68 years, has a bharat gas connection in Vellalur village, ponnur, guntur. The LPG distributor is in Ponnur town. She stays alone in the village and mostly she stays with her daughter (I am son-in-law) in hyderabad. She has booked a refill after a lapse of six months. Her connection was blocked by dealer. When enquired, he stated that if a refill is not booked within 5 months, it is automatically lapsed and for re-activation, copy of adhaar card is required in addition to payment of a penalty of Rs.200/-. When the matter was taken up with next higher level, the penalty was not insisted upon but copy of aadhar card was taken. In this connection, pl furnish the clarification for the undermentioned points : a) is it compulsory that a refill has to be booked within five months? In this case, my mother in law stays alone in the village and whenever she is in village, she uses gas and quite often she comes to hyderabad as she has no other children except my wife. Hence, one refill is sufficient for nearly six months or more. Even then, Is it mandatory that the refill has to be compulsorily booked within five months even when the cylinder is not empty ? b) The dealer says that it is compulsory as per rules. Such a practice is not existing in Hyderabad as confirmed from Regional Office here. c) pl look into the case sympathetically and provide clarification. I shall forward the relevant particulars soon after hearing from you. I think Only one dealer of Bharat Gas is available in Ponnur town in Guntur District, Andhra Pradesh. On hearing from you, I shall take up the matter with your dealer in Ponnur town. Thanking you Ch. Venkateswar Rao 95, Lakshminagar Colony Hydershakote Via - Langar House Hyderabad 500091 M: [protected]