Bharat Petroleum [BPCL] — Delay in getting the billed cooking gas cylinder

Address:

Kottayam, Kerala, 686004

I am jacob kurian c, con. No.1800 of kirthi gas agency, kottayam, kerala. I had booked for the cooking gas and the same was billed on 14.09.2016 and i got the subsidy credited to my bank account. But as on today ie.30.09.2016, i didn't get my refilled gas cylinder from the agency. Everyday when i make a phone call they are saying that you will get it tomorrow just like for the past ten days. What should i do? Is there any measures to prevent this type of malpractice where so many others also facing the same problem. Kindly do the needful.