Bharat Petroleum [BPCL] Lpg — I applied for new connection, i got consumer number, sv number, payment is also successful but i dont get two cylinder's, regulator, hose pipe

Address:

Jalna, Maharashtra, 431114

I applied for new connection, I got consumer number. My consumer number is 71109638. Payment is also successful but I dont get two cylinder's, regulator, hose pipe from Shree Gajanana gas service Bhokardan, District Jalna. State Maharashtra.
Preferable time I provided during application was 09/11/2015 and today is 13/11/2015 . Nobody from Shree Gajanana gas service send me even text message about my New connection and informed me about it. This is not a proper way of working else dont ask us preferable time which cost us 50 Rs. Return me my 50 Rs also as you are unable to attent prefered time.