Bharat Petroleum [BPCL] — Non- delivery of LPG refills against advance payment made on 11 October 16

Nov 27, 2016

Updated by uksingh61 With reference to my complaint no 1616530 of 26.11.2016 it is informed that one person called me from mobile no .[protected] disclosing his identity as an official of BPCL. He told me that my payment made on 11. October 16 online was put on hold and advised me get the amount credited back and make a fresh request for refill.

I failed to understand the rationale behind such a suggestion. Why cant refill be supplied against payment made on 11 October 16 itself. Is it a ploy to wipe out the trace of inordinate delay in supply of refill. were the previous remarks that dealer was directed to supply [against complaint no 1551590 dated[protected], 1557034 dated[protected], 1572395 dated 06 Nov 16 and 1613280dated 25 Nov 16] a total farce.

Do BPCL officials try to help out the dealers themselves in lieu of investigating none supply of refill and taking action as prescribed in law for their omissions commissions.It appears I am suffering because I didnt pay tip 2 the delivery boy on 1st delivery.

My unique CONSUMER ID is 74151259

Nov 28, 2016

Updated by uksingh61 My dealer has made a mockery of govt''s commitment to promote e-governance to render interface to the minimum and encourage cashless transaction especially in view of scarcity of cash in the wake of demonetisation.

His brazen act : I made online payment in advance on 11 October 2016 and went on filing numerous complaints for the non-supply of LPG refill but the same is yet to be delivered.

Texts of all my complaints and action taken by BPCL officials is enclosed. The same compendium provides a clear reflection of poor control of BPCL officials who cannot get their dictates implemented by the dealer even in respect of a prepaid supply order made 47 days ago.

Detailed Text of all complaints made against the distributor

Number /Date/ Description/ Action Taken
Sixth Complaint :: 1617763 [protected] “With reference to my complaint no 1616530 of 26.11.2016 it is informed that one person called me from mobile no .[protected] disclosing his identity as an official of BPCL. He told me that my payment made on 11. October 16 online was put on hold and advised me get the amount credited back and make a fresh request for refill. I failed to understand the rationale behind such a suggestion. Why cant refill be supplied against payment made on 11 October 16 itself. Is it a ploy to wipe out the trace of inordinate delay in supply of refill. were the previous remarks that dealer was directed to supply against complaint no 1551590 dated[protected], 1557034 dated[protected], 1572395 dated 06 Nov 16 and 1613280dated 25 Nov 16 a total farce.Do BPCL officials try to help out the dealers themselves in lieu of investigating none supply of refill and taking action as prescribed in law for their omissions commissions.It appears I am suffering because I didnt pay tip 2 the delivery boy on 1st delivery”

Action not yet taken.

Fifth Complaint :: 1616530 [protected] “COMPLAINTS MADE THROUGH TOLL FREE NUMBER as well those complaints registered online have been disposed of by giving a false remark that consumer has been contacted and the dealer has been directed to supply the refill. Nobody has contacted me regarding the glaring case of none supply of refill when advance payment was made online through net banking while placing the order for refill. This shows the dare devilry of the dealer. It also shows the icy indifference of the sales officer/ marketing officer of BPCL under whose jurisdiction my dealer lies. When this could happen to me the condition of the average consumer can be well imagined. Making payment for refill as early as 11 October 16 and not getting supply till today will force me to approach the top brasses of petroleum ministry to come to my rescue.”

[CONSUMER CONTACTED AND DISTRIBUTOR ADVISED TO DO REFILL]

Fourth Complaint ::1613280 [protected] Mr. Umesh called for delay in refill supply. Customer had booked the cylinder Online on 11 Oct 2016 and the booking No. is 54046. The delivery of the cylinder is still not done. Request you to arrange for the delivery of the cylinder at the earliest. Customer has also filed a complaint earlier and the complaint No. is 1572395.

[CONSUMER CONTACTED AND DISTRIBUTOR ADVISED TO DO REFILL]

Third Complaint 1572395 [protected] REFILL NOT YET SUPPLIED. NOR HAS ANY ONE CONTACTED.
[CONSUMER CONTACTED AND DISTRIBUTOR ADVISED TO DO REFILL]

Second Complaint : 1557034 [protected] Mr. Umesh called for delay in refill supply. Customer had booked the cylinder Online on 11 Oct 2016 and the booking No. is 54046. The delivery of the cylinder is still not done. Request you to arrange for the delivery of the cylinder at the earliest. Customer has also filed a complaint earlier and the complaint No. is 1551590.

[CONSUMER CONTACTED AND DISTRIBUTOR ADVISED TO DO REFILL]

FIRST COMPLAINT :1551590 [protected] I had booked refill on 11.10.2016 vide order no 54046. The supply is pending till date though advance payment already been made online.
"
[The distributor has been advised to supply refill through home delivery if the consumer is within the operating area of distribution]

Dec 02, 2016

Updated by uksingh61 On 1st December 16 the agency delivered the refill at 1.30 PM . The BPCL site was under maintenance from 30.11.16 to mid day of 1st December 16. When it was ok during mid day, I logged in. To my horror, I found that the dealer had already shown it having been delivered to me one day before itself. i.e on 30.11.2016. So shocking ! Will BPCL enquire into (1) reasons of supply of refill after total 50 days when order was prepaid through net banking.(2) how could the delivery be shown on 30 nov 2016 when actually it was delivered on 01.12.16..

Can BPCL officials pat themselves on the ground that they got the needful done ? This could happen only after highlighting it on facebook n twitter a/c apart from six smartline complaints as well as thru log in including posting on consumer complaints site