Bharat Petroleum [BPCL] — Subsidy discontinued by their fault and playing ping pong without resolution

Address:	New Delhi, Delhi, 110030
Website:	www.ebharatgas.com

Hi Sir/Madam,

I am a consumer of Bharat Gas. My consumer number is P30022(LPG ID-1 [protected]) under SATISH & COMPANY, Distributor Code-113590.

I have submitted my HDFC bank account details for DBTL adhar linking. Post this, on 17 March 2015, I got first subsidy in this HDFC bank account.

Post that, they automatically changed my subsidy account to ICICI bank. They did subsidy transfer twice to this ICICI bank account. Due to some personal reason I had closed this ICICI bank account and then know this auto subsidy account switching to this ICICI bank. Please find adhar mapped status, bank account mapped with Adhar and subsdiy history snapshots attached.

So, I requested distributor to correct my mapping to HDFC Bank account, as I had submitted HDFC account details and ICICI bank account is closed. So update it to my HDFC bank account for future cylinder subsidies. On Jun 2015 they committed that its updated and you will get it future subsidies.

Since 3rd Dec 2015, I have been waiting for my cylinder subsidy to my HDFC bank account but it is not coming. Only SMS is coming that adhar is not linked to Bank. Now ICICI bank is closed then how can I link adhar to the closed a/c.

I have visited distributor office multiple times but got an update that just wait for couple of days it will credit to your HDFC account. I have called multiple times and getting update, everything updated from our end. So nothing pending in our end, we are writing mail to our office and update if we will get any update.

Distributor is saying to contact your HDFC bank and provide us Bank Adhar verified copy. I have been in touch with HDFC bank and got an update that my account is already Adhar mapped and they do not have any Adhar verified copy. If they had already transfered one subsidy to HDFC bank account then where is the gap of adhar mapping and not verified in HDFC bank account?

May I have your kind support to correct my subsidy bank account mapping to HDFC Bank?

[I had submitted adhar docs for HDFC bank linking and they automatically switched to ICICI Bank a/c. On Last Jun 2015 ICICI bank account is closed. So need to correct HDFC bank account mapping to the gas connection for subsidies]. 3rd Dec 15 delivered cylinder subsidy is on hold due to it.

Regards,
Sripati Das
Mo-[protected].