Bharat Petroleum [BPCL] — Transfer of gas connection

Address:

Khagaria, Bihar, 851216

Sir
I'm Nilam devi from vill+p.o- Dumaria Buzurg, P.S - Parbatta, Dist.- khagaria
Bihar- 851216
I'm customer of Deep Ganga Bharat Gas Agency Gogri Jamalpur, khagaria- 851203 from last 13 years. Consumer no.- 1758
Now due to some reason I shifted to Begusarai. So I wanted to transfer my gas connection from jamalpur to Begusarai.
I visited to jamalpur office and submitted the required documents and both the gas cylinders with the regulator on 01/08/2016.
Since then within 45 days I visited to jamalpur from Begusarai 5-6 times but they told come on other day today madam is not here. I don't know who is madam and what the essential job she have other than this.
They didn't attend my phone call also.
As an old woman I can't visit there so much time and without gas cylinder how can we survive so many days.
So please grant this complaint and take necessary action as soon as possible.
Thanking you
Nilam Devi