Bharat Petroleum — IDEA SIM [protected] & [protected]

Address:Bareilly, Uttar Pradesh

Today again i met Mr. Ashish ( [protected]) for handing of 2 nos. SIM's which he was unable to provide. I cannot pay for what i have not used. and Idea is charging me around Rs.1343.77 for that. -----Original Message----- From: rahul sharma (शर्मा राहुल) Sent: Thursday, February 26, 2015 2:14 PM To: '[protected]@idea.adityabirla.com' Cc: '[protected]@yahoo.co.in'; 'appellate.[protected]@idea.adityabirla.com'; 'abhishek.[protected]@idea.adityabirla.com' Subject: RE: Your Idea Mobile Numbers : [protected] and [protected] Please be guided that until or unless you hand over the SIM's to me( Mr. Ashish- [protected]) I will not be going for disconnection of the same. Please arrange to hand over the same to me and confirm. Rahul Sharma. -----Original Message----- From: [protected]@idea.adityabirla.com [mailto:[protected]@idea.adityabirla.com] Sent: Thursday, February 26, 2015 2:07 PM To: rahul sharma (शर्मा राहुल) Subject: Your Idea Mobile Numbers : [protected] and [protected] Dear Mr. Sharma, Greetings for that day! This is with reference to your email regarding disconnection. We would like to assure you that you are an extremely important customer for us and we value your association with us. Please be informed that services towards your mobile numbers have been temporary disconnected with effect from December 23, 2014. Further, we request you to furnish the outstanding amount of Rs. 628.73/- and Rs. 715.04/- respectively so that concern regarding disconnection can be address to best of your satisfaction. Should you need any further assistance, please call our Customer Service help line number 12345 or email us at [protected]@idea.adityabirla.com Thanks & Regards, Prashant Deshmukh Customer Service Team IDEA Cellular Limited From: rahul sharma (शर्मा राहुल) Sent: Thursday, February 26, 2015 2:08 PM To: 'appellate.[protected]@idea.adityabirla.com' Cc: '[protected]@yahoo.co.in'; 'abhishek.[protected]@idea.adityabirla.com' Subject: New connection- O1-[protected] and O1-[protected] Kind attention: Mr. Rajiv Bhandari/concerned, Please intervene and advise for necessary disconnection of 2 SIM’s as I am getting repeated calls without any SMS /e-mail for the same. SIM’s have been asked for disconnection and have not been handed over . All documentation has been sent by e-mail. Please confirm per return mail. Thanks and regards, Rahul Sharma [protected]. From: rahul sharma (शर्मा राहुल) Sent: Thursday, February 26, 2015 1:35 PM To: '[protected]@idea.adityabirla.com' Subject: New connection- O1-[protected] and O1-[protected] No communication received either through SMS or through e-mail of any bill pending since June 27, 2014. Please respond per return mail of having the disconnection of the SIM’s as SIM’s not physically handed over. Thanks and regards, Rahul Sharma Bareilly LPG. From: rahul sharma (शर्मा राहुल) Sent: Monday, January 12, 2015 3:55 PM To: '[protected]@yahoo.co.in' Cc: 'abhishek.[protected]@idea.adityabirla.com' Subject: New connection- O1-[protected] and O1-[protected] Please arrange for the needful disconnection of the 2 SIM’s-[protected] & [protected]. Today again I received a call from Idea office from [protected] for payment of bill against these SIM’s for which I have received no communication. Refer telecon with you today, I am attaching the following documents as required for disconnection. I have already received a message from Idea on June 27, 2014 for rejection of these SIM’s as ‘’not contactable.’’ Then why these SIM’s were not disconnected. Both SIM’s are not handed over to me. I went to the idea office near sheel hospital today for the disconnection application but they refused. I am attaching the documents as required –scanned –refer telecom with you. Please arrange disconnection on urgent basis. Any other document required please advise. Thanks and regards, Rahul Sharma Bareilly LPG. From: rahul sharma (शर्मा राहुल) Sent: Wednesday, June 25, 2014 5:02 PM To: '[protected]@yahoo.co.in' Cc: 'abhishek.[protected]@idea.adityabirla.com' Subject: New connection- O1-[protected] and O1-[protected] Mr. Asheesh ([protected]) has come at BPCL LPG Plant Parsakhera on 21.06.2014 for some other work. 2 connection applications were applied to him by me for 2 nos. SIM complete with formalities, documents and photos. However due to some miscommunication to me as BPCL is already having 2 nos. active IDEA sims for usage in-case some internet problem is there in our planning deptt. For document generation in SAP, these 2 nos. new SIMS would be of no use to us for our planning department . The new SIMS were supposed to be handed over to us on 24.06.2014. The disconnection of connection has already been communicated telephonically to you. I received a message for registration of 2 nos. new connections- O1-[protected] and O1-[protected] at my mobile yesterday. Please consider the same for disconnection of the same as we already have 2 IDEA sims for internet usage at Bareilly LPG Plant. Please confirm disconnection per return mail . Sorry for the inconvenience. Thanks and regards, Rahul Sharma. Bareilly LPG Plant. [protected].
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Dear Customer,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

As per your telecon with our customer service associate on 27th Feb 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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