Bharat Sanchar Nigam Limited [BSNL] Customer Care

Bharat Sanchar Nigam Limited [BSNL] Customer Care

Bharat Sanchar Nigam Limited

Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath
New Delhi
New Delhi District
India - 110001

Customer Care Phone Numbers and Contacts

1800 345 1500 (Landline)
1800 180 1503 (Mobile)
1800 425 1957 (BSNL MPLS VPN)
1800 180 1502 (WLL)
1800 345 1504 (BSNL Broadband)
+91 80 2213 3200
+91 11 2332 7117
Customer Care


Feedback Form


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Satisfactory Rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Bharat Sanchar Nigam Limited [BSNL] related photos (486)

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Bharat Sanchar Nigam Limited [BSNL] Customer Care related pictures (486)

Bharat Sanchar Nigam Limited [BSNL] Complaints & Reviews

BSNL — BSNL Wimax NO Signal

 Legend Rio on Feb 5, 2016
From 2 month internet is very bad condition and from 2 days ago at least 5-6 hrs no signal and today from morning my internet is dead, I'm seriously done for this is my last request solve this problem if it not solve I will remove bsnl connection by tomorrow.

I try to contact 1800 180 1502 after 1 hrs try I reach to them but they said call at this number 1503 I asked them only 1503 they didn't reply and cut my phone then I try to call 1503 I get reply from computer we can't reach right now after few tries I dial 1800 180 1503 and I get reply kripya aap 0 hata kar call kare I mean...
Complaint comments  Read comments Complaint category Internet Services

BSNL — Lost mobile n sim

 j p Lakhotia on Feb 4, 2016
Hello Sir,

Please block my sim. My phone number is 9413582529. I have lost my mobile and the sim is still active. please do the needfull and kindly send a confirmation mail back to me to the above email id.

J p lakhotia...
Complaint comments  Read comments Complaint category Other

Bharat Sanchar Nigam Limited [BSNL] — Not giving connection

 alwin96 on Feb 4, 2016
My is nearly 1.5 km away from the bsnl office Dalli-rajhara. Still they says they cant give connection to me.They says that it is impossible to give broadband connection to my house, which is in the main road of old market dalli rajhara.
Not only i am facing this problem all people who want there connection in old market is facing this problem....
Complaint comments  Read comments Complaint category Internet Services

CellOne — Wrong billing

 makwadekar1972 on Feb 4, 2016
I am user of cellone Maharastra since last several years, my averge bill never exceed 700/- but the current bill this month i.e. Feb2016 they claimed it as 1690/- which is next to impossible.
I have serious issue against them as I have one add on number on this which have limit of 500MB usage for which I pay 75/- and normally when the limits ends they stop net but here they claims that usage is too much.. I need TRAI to look into this as Cellone callcenter never attend any calls nor answer such queries. I will be lodging complaint with TRAI for the same as well.
But I am confident...
Complaint comments  Read comments Complaint category Telecommunications

BSNL Prepaid GSM — Bsnl making fool

 pk202 on Feb 4, 2016
Bsnl making fool
i am pawan from maharashtra nagpur i just port my sim 3days ago airtel to bsnl nu is 7057521456 and as per bsnl plan rs 182 get 1GB data and free channels in after i recharge 182 i got 1gb data but i did not recive any free channels on bsnlhellotv, i tried 4-5 times in bsnl and every time customer care executive told the system is down they cant able to give info, bsnl making fool its cheating...
Complaint comments  Read comments [1]Complaint category Internet Services

BSNL — Hungama deactivation

 Jose Lawrence on Feb 3, 2016
Ihave been charged asumofRs.410in the bill no.489329578_06_01_2016 towards one time charges againstbsnlhungama please deactivate my hungama plan....
Complaint comments  Read comments [1]Complaint category Broadband

Bharat Sanchar Nigam Limited [BSNL] — Refund delay

 Magisetty Harikrushna on Feb 3, 2016
I disconnected my broadband on 05/January/2015. After that every month enquired about refund.
But four months back they said ceque issued but lapsed.
Again I requested for fresh cheqque.
Till there is no responce about that.
BSNL Anantapur not responding properly.
Custermer ID: 4021034342
Account No. 9034900482
Phone No. 08554 245975...
Complaint comments  Read comments Complaint category Broadband

BSNL — Rudely behaviour of staff

 Sukhz Maan on Feb 1, 2016
Respected Sir, I Am Singh From Talwandi sabo Dist : Bathinda : Punjab I am calling Alok sahu mobile no 9463303007 at 3.02 PM on 01/02/2016 thats provide by BSNL helpline center 18001801503 . I am calling for collect information regarding how to convert rajsthan state BSNL mobile number in to punjab state with proper info id proof and process of change inter state number he was not provide proper information and cut the phone even i try again after few second he was told me : "SAB KUJ BATYA TU DIYA ABB KYA CHAIYE " and I say am reguler coustumer of BSNL you are posted for provide proper services...
Complaint comments  Read comments Complaint category Telecommunications

Bsnl Hungama Service — Deactivation of hungama service

 Adheesh Agarwal on Feb 1, 2016
I want to deactivate my Hungama service on (my no STD CODE (01376) 236054) plz deactivate it as soon as possible.If further amount will be added I'll not be liable to pay for your bill....
Complaint comments  Read comments Complaint category Broadband

BSNL — They are not refund the rupees

 yogeshpaparkar on Jan 31, 2016
I recharge 107 rupees online on my bsnl no. 9423263363. I get deducted message from SBI. Then I call to Bsnl they tell the recharge is not done the rupees of 107 are refund within 7 days but till date I donot get rupees. Even the online complaint from bsnl web is also not submit & they are not solve this problem...
Complaint comments  Read comments Complaint category Mobile Service Providers

BSNL — Block my prepaid sim 9461365546

 Aayush Dubey on Jan 31, 2016
I lost my mobile phone while travelling in Delhi yesterday, 31st January 2016 at Rajeev Chowk Metro station. I will be delhi for another 10 days hence cannot submit documents in Rajasthan.
The customer care people are asking for FIR copy and other documents.
please help me in getting my SIM blocked first so that no one can misuse it.
Number 9461365546...
Complaint comments  Read comments Complaint category Mobile Service Providers

BSNL — Recharge amt not received but a/c is debited

 krishnat patki on Jan 31, 2016
I have recharged for rs 108/- and again 108/-
on 05/01/2016 my bank a/c is debited but i have not received recharge amount.
Reference for transactions are
please arrange to refund the amount at an
thank you...
Complaint comments  Read comments Complaint category Mobile Service Providers

BSNL — Recharge cheat

 Kuldeep Kamboj. on Jan 30, 2016
Respected sir/mam i am a bsnl user from last 5 years and from about 3years, i used to do a recharge of minute pack. Right now its of 159 rupees, in which i get 425 national minutes to any number for 27 days, sometimes if we are unable to finish all minutes then we do the same recharge again, on the last date of the plan, by this we get new minutes+the remaining one. Yesterday (i.e.- 30/01/2016) i did the same thing again because i was left with the previous minutes of more then 10 hours. The thing i get is 150 rupees topup. I was shocked and thought that the plan might have changed. For a cross...
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharat Sanchar Nigam Limited [BSNL] — I get a foreign number call and they speak chinese!!!

 deekshith banjan on Jan 30, 2016
My bsnl landline phone no is 0824-2406527, i get random calls from various number (0049345332634 009665903240)and when we say hello the intercom with chinese recording pay.

That is very annoying since i get calls even late night at 1 am also.

Please resolve it!!!...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Bsnl Hungama — Activation of bsnl hungama account without my concern

 Raveendra Kandregula on Jan 29, 2016
I received a call on 29/1/2016 from BSNL HUNGMA marketing people. They asked some general ques like my email DOB and then asked me to press 1 without telling me that after pressing 1 bsnl hungama will be activated.After that i received email and in that mail they said that you are subscribed to bsnl hungama plans and to activate the account click on the link " ACTIVATE MY ACCOUNT" but I did not click on that link . Then I called to their customer care and asked about this. They said that the account is already activated and to deactivate it, login to that account. After that I received another email...
Complaint comments  Read comments Complaint category Telecommunications

BSNL — Http

 rs_14 on Jan 29, 2016
I had taken a BSNL connection for broadband through optical fibre in 2014 in my daughter's name. Later, as I had to shift my residence to a different location where this facility was not avaiable I surrendered the connection to the respective branch of BSNL on September 16, 2014. and also we have not been using the connection from 1st September itself. However, BSNL kept billing me till December 2014 in spite of my several visits and telephonic requests. Even after that I did not receive any communication from the department regarding disconnection of the line.

Moreover, when I personally...
Complaint comments  Read comments Complaint category Broadband

BSNL — Landline payment made twice for dec 2015

 gopib_100 on Jan 28, 2016

I have surrendered my BSNL landline in 22nd Jan 2016 as I was shifted to different place in chennai. By mistake for the month of december 2015 I paid the monthly bill twice. I don't know how to recover the amount that I paid since I surrendered my BSNL landline.

Thanks for the info in advance.
Complaint comments  Read comments Complaint category Utility Services

Bharat Sanchar Nigam Limited [BSNL] — Bsnl hungama services

 vijaykrish80 on Jan 28, 2016
Recently I got call from member of BSNL Hungama.
He ask details about me and tell me there is new launch of BSNL Hungama website. And he said press 1 to record message as future response. After that he said he will provide login credentials to email id about BSNL Hungama Trial and Hang up.
After that i receive mail like please activate your account subscription.
But i doubted that its a spam and stop that process.

They gave tollfree no : 18002097010
But nobody lifts call and nobody responds to email

So my concern is please complaint against...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

BSNL — Payment not received

 rupur on Jan 28, 2016
My Land line no. 0260 2468562 has been closed before 18th September 2015 as per my service Request for Closure which has been registered successfully with BSNL. My Request Id for future references is : 8013438277. As per information of BSNL - Vapi office the cheque for refund of Ra's. 1421.89 has been issued in the month of December and it will be sent to my residence. But still today I have not received any cheque. According to BSNL - Vapi office it will be sent from BSNL - Valsad office. I had communicated with customer care of BSNL and they have asked me to contact 02632 240000. I have ranged...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

BSNL — Service of bsnl is so poor

 tejaswini C on Jan 27, 2016
I have faced immense pain and frustration to get a simple 2 secs fix of a cable fault. These people are not bothered to resolve my issue eventhough i have complained since 2 weeks. My docket no is: 114998060362. My landline number is: 080-26482696. There is one line man by name Sampangi his phone number is :9483964669 if i call him after talking to jto his reaction was: "I am not going to work to resolve your issue you do whatever you want" . I am so fed up of calling these people everyday and following up i have spent 1000 rs making calls to numerous people yet the issue has not been...
Complaint comments  Read comments Complaint category Internet Services

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