Bharat Sanchar Nigam Limited [BSNL] — Not working from last 1 month in himachal pradesh

Address:

Junagadh, Gujarat, 177206

A month ago, I subscribed for bsnl broadband and landline. First one week, neither broadband nor landline worked a single second. I visited bsnl office at least 10-15 times from day 1. Nothing worked out for me. After 1st week, broadband started but speed was 2-4kbps, even worst than a 2G.
And after every 3 hrs, it stops for another 3 hrs. I am totally pissed off. Even during typing this complaint, internet stopped once. My ping is usually in thousands, not even in hundreds. One of the official of bsnl after my continued requests told me that "sarkari or private me fark hota h, sarkari aise hi kaam krta h". I don't understand what to do now. Kindly guide me.
Thanks in advance