Bharati Airtel — HARASSMENT ON PHONE

Address:

Mumbai City, Maharashtra

I am a professor and am retired. That makes me a senior citizen. Yesterday I received a phone call at about 2.10 P.M. one mr.Anil sharma started yelling at me . He alleged that there is a courtcase filed by Bharati Airtel against me in Delhi, He quoted some sections. I just did not comprehend what was he trying to convey. When I asked him to clarify he became down right rude saying that I was fooling him.He was obnoxious. He came down to the level of threatening me.Sir, I was totally flabber ghasted. As the person was very abusive I was forced to disconnect the line. After some time I composed myself and attended to my immediate priority o[censored]ndergoing my medical investigation. Later on, pondering over the telephone call I remembered that he had said something about AIRTEL.So I went to the outlet of AIRTEL which is nearby.Few months ago I had purchased Postpaid AIRTEL dongle. Unfortunately It was not working . There was no network . They sent a technician who informed that the problem can not be sorted. Hence I deactivated the services. I would like to point out that from the day I purchased the dongle to the day of deactivation I did not use the said service.I enquired at the outlet whether there was some connection between the telephone call and the purchase. The person across the counter Mr.Nirmal Shah checked my detail and informed that I had a due of Rs.505 to the company. I immediately paid even though I had not availed any services of the company.Mr.Nirmal Shah was considerate enough to apologize for the inconvinience caused to me. He said it was the company policy to call up and recover dues.I am very surprised. I Can not understand how a company can employ such abusive methods for recovering dues.I am a very respectable citizen of this country. In my whole life time I have never defaulted any of my payments. I file my income tax returns diligently.I am perplexed that why would you employ such a cheap, demeaning tactics for recovering a due amount. You could have sent a hard copy of bill. Your company representative could have called up and informed that a payment is due.I could have been informed in writing that there is a due payment. if not paid i will incur penalty . Instead mr.Anil Sharma has gone to the extent of calling me a fraud and has threatened me with alleged courtcase. I do not accept that your company can not treat its customers so ungracefully. You have insulted my whole existence, and caused severe mental stress.Why did you do it. I can sympathise with you that there may be customers with heavy bills which are overdue. But I can not comprehend why I have been treated like a low class criminal.Mr.Anil Sharma accused me of things of which I can not even conceive in my worst dreams. It appears your company paints everybody with the same brush. You have no derstanding of distinguishing the severity of default payment. I would point out to you that I paid Rs.2900 for the dongle which I could not use due to some technical issues of your network. I did not lodge a court case against you for the said loss to me.The final question remains the same. Why was I treated so badly. I have lived a very dignified as a professor in a college. I have dealt with defaulters in the college. It was never necessary to reduce to cheap levels to handle the defaulters.Sir, I need an explanation for the way I was harassed by somebody representing you.I want you to visualise if your own family members were subjected to such harassment.You might become more and more successful in your enterprise but as far as human relation is concerned you have failed.Atleast for me. Jyotsna Gandhi