[Resolved]  Airtel — Airtel billing and service departments do not seem to be connected to each other.

Address:

Bangalore, Karnataka

In the first week of May 2015, I enquired with the Airtel office in Marathalli, Bangalore about what action I need to do to put my landline[protected] and broadband in safe Custody. I was advised to call Airtel on the day of my departure and request Airtel to do so. Accordingly, I telephoned Airtel on 14 May 2015 evening and requested to put my Landline and Broadband on Safe Custody. This was confirmed by the Airtel executive. I was told that I will be charged Rs 150 per month for three months for the 3 month period of Safe Custody, up to August 14, 2015. I have not used my Landline or Airtel Broadband Since then, as I am away abroad. Now I note that I have been served with a bill for Rs 1024.86 due before 16 July 2015. This is outright cheating by Airtel. Airtel billing department and service department do not seem to be connected to each other. I have also logged into my Airtel account with my login and sent this complaint. I have not received any acknowledgement from Airtel so far. I demand an immediate rectification of the above bill and a confirmation mail from Airtel.