[Resolved]  Bharti Airtel — 3G Data not received and Unethical behaviour of Customer support

Address:Chandigarh, Chandigarh

On 9th June 2015 I got my airtel recharged with Rs 192 for 1 GB 3G data. I also got erecharge succesful confirmation mesaage from airtel stating that your number has been successfully recharged with Rs 192, Benefits - 1 GB 3G data for 21 days. But when I switched on and switched off my mobile data to check the available 3G balance it was 524 sumthing MB data only. I called up customer support to complain but they refused to file the complaint saying that the plans have been changed. If the company's plans are changed then why the hell they are sending out recharge successful messages for 1GB data instead of 524 etc.. I had spoken to Mr Rakesh Kumar with reference no. - [protected]
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Aug 8, 2021
Complaint marked as Resolved 
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Dear Mr. Mishra,

This is with reference to your post dated 10 June 2015.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@in.airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Dear Mr. Mishra,

This is with reference to your post dated 10 June 2015.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com

Regards
Rakesh Kumar
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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