Bharti Airtel — Airtel is blocking my One time Passwords sms on my mobile | |||
I am having problem with receiving OTP messages for - Online Wallets, Email Logins etc. Banking messages like balance enquiry, ATM withdrawal or Internet banking messages. Also some OTPs are coming very late which is no use. ( Because OTPs are valid for 10 Min) I Complained on Airtel Customer Care ( Dated 27.07.2015 & Customer care Executive Name - Anjum Ansari ) and they said de register your DND (do not Disturb) application. Since these are not Promotional/advertisements SMS how can airtel stop delivering these sms. From last 3 to 4 years I activated my full Do not Disturb Service and never faced above problem. Now i am facing above problem After porting my mobile no to Airtel from Idea. Because of these i could not login to email accounts/on-line wallets, unable to do on-line money transactions etc.. Also I rechecked with my bank, Online Wallet providers and they re confirmed that my register mobile no is same as was previous and No problem from there side. My Mobile No - [protected](Airtel, Ported from Idea) Was this information helpful? | |||
|
Airtel customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Rakesh Kumar,
Thank you for solving the above mentioned problem. But some day back I was getting some promotional SMS and hence raised complained for the same on 1909. After this new complaint again I am not getting OTP SMS/messages as described in my 1st Complaint dated 27.07.15.
Please Solve above problem as soon as possible since i could not log in to my email & Bank accounts.
Thank you for solving the above mentioned problem. But some day back I was getting some promotional SMS and hence raised complained for the same on 1909. After this new complaint again I am not getting OTP SMS/messages as described in my 1st Complaint dated 27.07.15.
Please Solve above problem as soon as possible since i could not log in to my email & Bank accounts.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54492
Pending
0
Resolved
21957
View all 54492 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
This is with reference to your post dated 27 July 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd