Bharti Airtel — Fake internet charges add in monthly bill dated 03/12/2015

Address:Indore, Madhya Pradesh, 452001
Website:in.airtel.com

Dear Sir
We have Corporate (CUG) plan and having around 200 mobile number of airtel post paid connection. My is concern is for mobile no.[protected]. We have free 512 mb internet monthly usage in our plan.

That, we are using this number since last 7 years.

We received our Bill dated 03/12/2015 ([protected]) attached annexure-A and its consolidate Bill attached as annexure-B in which airtel have charged
internet usage excess by Rs.929/- plus taxes thereon. They shows Free charges Rs.4, 194.32 less in Rs.5, 123.60 resulted bill increased by Rs.929/-

We are attaching our another CUG numbers ([protected]) Bill as annexure-C & D vide its Bill No.[protected] dated 21/06/2015, relationship no.[protected] in which you have discounted internet usage of Rs.5, 037/- and in our this number i.e. [protected] they have discounted only of Rs.4, 194.32 into amount of Rs.5, 123.60 resulted increased Bill by Rs.929/-.

I have requested them so many times to see the matter and send us corrected bill so i could pay and use its interrupted services.

As it has cheated us by imposing fake internet charges/usage and as much as in our another number you discount Rs.5, 037/- of internet charges (below use of 512 mb as per plan) and in our this number you are charging on above Rs.4, 123/- and showing excess use by 512 mb.

Please do the needful in our matter and oblige.

Regards
Rasika
[protected]
M/s Digital World Computers
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Dear Ms. Randhir,

This is with reference to your post dated 05 February 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com


Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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