[Resolved]  Bharti Airtel — Plans not activated resulting in high bill amounts

Address:

Pune, Maharashtra

I already wrote to Airtel about the billing discrepancy and Reference number provided is 55056718. 1. I had taken the MY PLAN services on March 2nd or 3rd 2014 and took the rental pack of INR 799 which gives me 35 packs. 2. Looking at my previous bills I had selected the various packs on my number. 3. However it seems that the packs never got activated and the 799 rental was applied to my account (immediate effect). 4. Which means I was paying 799 but was not getting any privilege because Airtel online system had some error. Obviously I am not a fool to take 799 rental and not take the benefits, so it is clear that your system has some fault. 5. I realised this only when I saw my April month bill being as high as ever plus there are booster charges of 499 even when I had taken only one booster of 199 (Internet Pack). 6. Now the VERY strange part is that a customer can select MY PLAN only online and Airtel servers are always down. 7. Since after I spoke at customer care on April the 24th I have been trying to change my plan online to avoid further charges but it always says "CONNECTIVITY FAILURE" I have still not been able to change my plan and have not heard back from Airtel yet. I wrote and email to Airtel on April 27th to which I received a reply that I shall get the resolution by April 30th 11:51am, but I did not get any call nor any messages from Airtel.