Bharti Airtel — Postpaid to prepaid migration

Address:

560049

Complaint Number : 64923748, 64940546, 20848806, & Serial No : ( of the PEF ) KKB6731940 TRAI with reference number TA[protected] Just wanted to bring your attention towards my problem that in recent time with your customer care, nodal officers & appellate team service is very worst & I have an AIRTEL postpaid number [protected] ( add-on) corporate connection from 2011. On 1st August I went to my nearest airtel relationship center in New Thippasadra Branch ( Bangalore ) for to raise a request for Migration from Postpaid to Prepaid.. before that, I have cleared all my outstanding amount in the same premises as advised by CSR & I have submitted all my supporting documents along with photo & signatures, but they don't help me to converting this postpaid number to prepaid since August-2015 ( 3 Months ). After 2 week later I had contact to Customer Care, Nodal & Appellate Team for quick response and resolution. but they told me that if I want to continue my connection Once again I need to re-submit my photo id of address prof, after I submitting them along with my original verification of my voter id and pan id and as well as photo copy of this document they told me it will be activated with in 24 hours.. There after there is no Progression till date, In fact I have re-visited Airtel Showroom in Manatha Tech Park, helpless guys told me that they dont have applications in store to take this request... I have litteraly disappointed after 3 months again now... I request you to take immediate action against the individual or team / center with whom I have wasted my 3 months’ time. & Kindly note i have made 65 calls to Customer Care, Nodal & Appellate till now. I would appreciate if someone could look into the matter bit seriously and do the needful on priority as it’s forcing me to take up this issue to the next level.