[Resolved]  Bharti Airtel — Regarding sms cost not reduced as per TRAI rule

Address:Chennai, Tamil Nadu

Dear sir, The Telecom Regulatory Authority of India (TRAI) has reduced ceiling tariffs for national roaming service from May 1 and directed telecom companies to offer special roaming tariff plan from the same date. According to the reduced tariff outgoing local voice call on roaming will cost Re 0.80/minute while incoming local call charges on roaming will be Re 0.45/minute. Outgoing local SMS on national roaming will now cost 25 paise per SMS from the present Re 1. But now airtel charged local sms rates rs 1... not reduced 25 paise... I have asked airtel customer service he told 'not applicable for your number. Please take action against airtel.. my last sms sent date 4.5.2015 time 10.36pm sms charged rs 1. My my mobile number [protected]. Thanks Regards Rajkumar
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Oct 18, 2016
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Jun 11, 2015
Airtel Customer Care's response
Dear Raj,

This is with reference to your post dated 04 May 2015.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com

Look forward to hearing from you.


Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

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