Bharti Airtel — Severe Network Problem

Shilpi J

from New Delhi, Delhi

Address:

New Delhi, Delhi

dear sir/madam my mobile no is [protected] & I live in east of kailash, delhi. I am using this postpaid no of airtel since 2013 & since that day I am facing network issue. I don't have connectivity at my home.it always shows 'emergency calls only' instead of signals. I miss out important calls due to no network coverage. everytime I have to make a call I have to go out of my house. I have complaint regarding the same issue several times at customer care but have failed to get a solution instead get a reply that the area is under no coverage zone. if the company is not able to provide the services in that area why do they issue the nos as the postpaid users have to pay the minimum rental whether they get services or not. I am fed up of airtel as they are unable to provide any solution to my problem & the answer that I get is very weird. pls help me in getting any solution

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Airtel customer support has been notified about the posted complaint.

May 19, 2015

Updated by Shilpi J dear sir/madam my mobile no is xxxxxx7575 & I live in east of kailash, delhi. I am using this postpaid no of airtel since 2013 & since that day I am facing network issue. I don't have connectivity at my home.it always shows 'emergency calls only' instead of signals. I miss out important calls due to no network coverage. everytime I have to make a call I have to go out of my house. I have complaint regarding the same issue several times at customer care but have failed to get a solution instead get a reply that the area is under no coverage zone. if the company is not able to provide the services in that area why do they issue the nos as the postpaid users have to pay the minimum rental whether they get services or not. I am fed up of airtel as they are unable to provide any solution to my problem & the answer that I get is very weird. pls help me in getting any solution

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Ms. Shilpi,

This is with reference to your post dated 19 May 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com.

Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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