Bhatia hospital — Bhatia Hospital (Mumbai) management & Doctors careless

Address:Mumbai City, Maharashtra

Skull surgery (craniosynostosis) of my 9 month son was done on 17Th Dec 2014 in bhatia hospital by Dr. Naresh kumar biyani & Dr. Mokul.Unfortunately my son didn't survive post surgery. Surgery was completed by 12 pm & he expired around 9:30 pm due to cardiac arrest. Surgery was not planned properly by Dr Naresh Kumar Biyani. He assured us that he will take care of everything i.e pre & post operation care of my son. On operation day we came across chaotic situation. My son was taken in operation theatre around 8 am & immediately after few minutes we got call from doctor that they need tracheostomy tube of 3 to 3.5 mm. This tube was supposed to be arranged 1 day prior to surgery since doctors knew that it is required for intubation. My father & myself were searching for tube in morning from 8 to 9:30 am in all major hospital pharmacy near Bhatia hospital, but couldn't find it. Doctors somehow arranged this tube form some other hospital, but operation was delayed by 2 hrs & it started by 10 am. I am not sure if tube of proper size were used by doctors, but they completed surgery by 12 pm. My son was stable as per doctors & moved to NICU ward. Worst part started in NICU ward. Resident doctors in bhatia hospital are pathetic they don't monitor patients regularly. One of the stitch on skull of son somehow moved & bleeding started. This was fortunately noticed by my mother while adjusting bed, but this was not noticed by nurses or doctors. After this was informed to resident doctors & nurses, we were shocked to see casual attitude of doctors. First of all they were not knowing what to do. Dr naresh kumar biyani was not there in hospital to take action on such situation & his assistant was also not available. One of the resident doctor was waiting for assistant of Dr biyani to do stitching, but since he didn't came it was done by him. I am not sure resident doctor did it properly, but bleeding stopped. It was responsibility of hospital Dr Naresh Kumar Biyani to take quick action on such situation keep things under control. They took almost 45 Mins to take action. I am not sure how much blood must have lossed by that time. Hospital management, Dr Naresh Kumar resident doctors were very insensitive & irresponsible. Around 4 pm heartbeat of my son increased & started getting fever. When we asked resident doctors about it, they said it is normal after surgery. My son also got convulsions as per doctor. Nurses removed clothes of my son & were keeping cloth dipped in salt water on his forehead. They didn't use warmer at that time. Dr Samdani, who is paediatric cardiac expert in charge of paediatric ward, visited around 7 pm. He started yelling at resident doctors, which showed there was some negligence by them. Resident doctors didn't observe something critical. Immediately everybody in NICU were in action & for almost 1.5 hrs they were treating my son.Heartbeat of my son was back to normal. Dr. samdani explained that heartbeat increased but they have given some medication thrice after which it was back to normal & he was kept on ventilator. Immediately after few minutes heartbeat of my son was low & he was no more. Dr Samdani could have brought things under control when heartbeat of my son started around 4 pm. But he was not there to check.He should have regularly monitored my son since he was sensitive case. We met Mr Poddar who is head of bhatia hospital explained all the things which we observed. He assured us that he will arrange meeting with doctors get proper explanation from them. We haven't got call from him yet which shows even hospital management is irresponsible & insensitive. We were thinking o[censored]ndergoing post mortem of my son's body, but didn't do it since we were going through very difficult situation & didn't want my son go through more problems. Hospital only cares about bill payment. We did pay 80% of hospital bill before surgery, but head nurse in NICU was reminding us frequently about clearing remaining bill within few hrs of my son's death. This shows how insensitive people are in bhatia hospital.My son would have survived If they could have done such kind of frequent checkup. I consider Dr. naresh kumar biyani, Dr. mokul, Dr. Samdani, resident doctors & management of Bhatia hospital responsible for my sons death. Planning of surgery & post operative care was worst. Residents doctors are not trained properly to take care of emergency situation. I am raising this complaint so that some action will be taken against such people & such incident does'nt reoccur with anybody. I want to also clarify this complaint is not for gaining any financial benefits.
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My father is admitting in Bhatia hospital 3/9/2016.sister is given us copy of medicine list.As per list we brought medicines and she took all medicine and injection of price Rs 2350/.Afternoon another sister is asking for medicine we told all the medicines are taken by vaishali named sister. Other sister told we dont have your medicines.
Every one of Bhatia hospital staff were ignoring us.
I tapan shah was admitted on 30/05/19 and discharge on 31/05, 19 in class a1, under dr, s. Bhagwat for surgery...During my discharge i have complain against nurses for not giving proper sevice, today on 10/06/19 i called for missing one of my report file, talk to nurse at 6th floor as i was in room 609, as have i given my name and detaild of dischage date, , she immediatly inform me that one of report is them and they forgoten to give me with discharge papers. When i requested them to deliver same to my residence as i m satying near hospital... They said its not possible... If you want you need to come here and collect, , , ,

my main issue here is negligence of your staff while giving me papers during my dischrge, and not even bother to informed us ... After we call they inform us .. Even not sorry... This report file is contain all the investigation report done at bhatiya hospital, , , while putting to mediclaim i got to know that one of the report file missing... I may loose rs. 5000/- in claim... Is this service we expect from you... Pls call me on my no. [protected].. Pls note that most of people in our society and friends always taking treatment in your hospital... Do you wants me to spread negativity of your hospital...

Expecting better sevice from your hospital ... Waiting for your reply...

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