[Resolved] Big Basket — Selling illegal chemically ripened mangoes - artificially ripened using carbide | |||||
I bought 7 kilos of alphonse mangoes in total in 2 days, the price was rs.69 the first day an then rs.79. Every mango that i have cut already are like the ones shown below. I suspect it to be ripened using artificial means (Carbide - illegal chemical ripening). I am planning to handover the mangoes to the chennai corporation officials with a complaint against big basket, request everyone not to fall prey. Thought i should create an awareness. Was this information helpful? | |||||
May 31, 2016 Complaint marked as Resolved This was my first and worst experience with Big Basket, these people need to be careful with what they deliver. The reason i have invested so much time and energy to show some light on this issue is because they need to understand the seriousness of the nature of business they do. They deliver food and it can end lives if they continue to be so ignorant and irresponsible. Thanks for reading, BigBasket.com customer support has been notified about the posted complaint. | |||||
 5 Comments | |||||
Comments
I would urge the customer's of Big Basket to be very careful in assessing the products that are delivered to them. I work n live in Pune and have come to Chennai for my vacation along with my daughter, as the Puneites might be aware off, its Hapus (Alphonso) season now. Was not able to carry more than 3 kgs for my daughter and wanted to buy some good quality Alphonso mangoes in Chennai (my daughter loves them). I looked around and was not happy or maybe i was not ready to trust the local vendors and decided to purchase it online. Carried away by the infamous Big Basket and Sharuk's recommendation i took a chance. The items were delivered promptly and neatly packed, no complaints there. My relative who is also my neighbor also got carried away by the promptness in delivery and packaging and requested me to buy a few kgs for her. The mistake i did was without checking thoroughly i ordered again.To my surprise every mango i cut was in a very bad un-eatable condition. I understood that something was fishy and stopped everyone from consuming it.
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The next part is the customer care, to be frank i was initially not able to corner down the reason. The images you see above were taken during later stages. I was initially a little hesitant to accuse them o[censored]sing carbide for ripening. I repeatedly wrote several emails followed by reminders but there was no response at all. Then i understood that they do not understand the normal language and decided to teach them a lesson.
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When there was no response at all, I decided to take it to the social media and consumer forums. That is when they woke up and started responding. Rest below attached.
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