Big Basket — Unethical Behaviour, Poor Customer Service

Address:560068
Website:www.bigbasket.com

Hi, This is in regards to my last order (DX-BBO[protected]. I had a party at home yesterday (20 July) and i decided to order some quickies from big basket. Obviously, I chose the Express delivery. I got a confirmation "your order shall be delivered by 8:47 pm" But to my dismay, there was no delivery made. I waited waited n waited till 10. There was not a single message or call or email from your big basket notifying the status of my order. Then adding to the misery (imagine there is a party that I have at my place waiting for food to be delivered) I called up the Big Basket customer care then the executive replies "Ma'am I am sorry, I will escalate the complaint, I don't know why it has not been delivered and I will arrange a call back for you in 5 minutes."
There was not a single call I received after that. This clearly depicts how much you value your customers. Then in the night at 11:55 I get a message from Big Basket " Your order has been cancelled". Simply Amazing! And, then within 5 minutes, I get another message " Your order will be delivered on 21 July between 5:pm to 7:30".
Then, in the morning at 8:30 your delivery boy comes to my place and tells me I have got half of your order and the rest will be delivered in the evening.
What is wrong with your services? Is this how you are going to deal with your customers? Amazing your services are, First you don't deliver my order then you don't care to intimate the customer and if that is not enough, you cancel it and then again issue it on your own and you even decide the delivery time for me. If this all was not enough, instead of rectifying your mistake, You again delivered half of my order in the morning and conveniently said that "rest you will get in the evening."
Merely hiring celebs as your brand ambassador will not let you survive in the market with tons of other online grocery stores, when you can't respect and value your customers.
If somebody orders through Express delivery, It means 'Urgent". I would have understood that there can be operational mistakes but You people didn't even care to intimate. No phone call no email no message, nothing! And the follow up you did certainly deserves applause. You chose slots fr me on your own and delivered half of the stuff. Commendable! Pathetic service.
DON'T CLAIM WHAT YOU CAN'T DO! Can't trust Big basket now and neither its quality nor the team behind it.
Clearly it shows Nobody cares or pay any heed to the customer.
I have never seen such a type of customer service by any company. Definitely going to stop as much people as I can from falling for Big Basket. From the attitude and services Big Basket has, it clearly shows that You guys no longer need customers. Thank You
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    BigBasket.com Address
    No. 7, Service Road, Bangalore, Karnataka, India - 560071
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