Big Bazaar — Bad shopping experience

Address:

Thane, Maharashtra

Dear Office Bearers, This is to bring to your notice the disinterested and irresponsible and non professional behaviour of certain employees of your Outlet at Empress Mall, Dombivli East. We have been a regular and high spending customers at your Dombivli outlet since it has opened.(Average spend of around Rs. 5000 per month). We have been observing that the employees (seems to be locally hired) are very low on customer service.There are a few employees who seem least interested in bringing the fantastic service you boast off. We were shopping at your outlet on 5th Jan 2015. There was an advertisement board of a combo offer of Rs.849/- for (Rice+Oil+Sugar). When we tried to buy it, we did not find Sugar kept and when we inquired, about the false board, since one of the product(sugar) was not available, your employee seemed least bothered to offer any assistance and orally said that it was not available. There was another family which came after us and while we were inquiring they put the Oil+Rice on their trolley and your employee took out a pack of sugar from elsewhere and allowed them to take it away. He could have given that to us as we were the first to ask for it. The advertisement board was still kept on, when we tried to ask them as to why where they keeping it when the product was not available. He pulled out it in a disinterested manner without any apologies. It leaves a bitter experience for customers like us. We also found that many packets of many products were torn and leaking. This is not only a loss to your company but also leads to an unimpressive customer service.I hope you look into such service snags immediately and redress them at the earliest. We look forward to a better experience from your employees and the company as whole. We love your brand and have been loyal to your stores across the city since last 7 years. Regards, Bhavia Nikhil Padinjaroot [protected]@yahoo.co.in