Big Bazaar — deliberate wrong billing

I shopped at Big Bazar at City Mall at Nasik on 8th Feb 2015. Bill details...Till No- 13, Cash Memo No..0022396 Tr:3036, CH:17422, Sudesh Gore... Total Bill- Rs 3429.19/ In this I had purchased a Mustard oil 5 litre pack . MRP on body was Rs 660/ On going home I find the price on the bill as Rs 725/ I again drove down to the store and got it checked. Quietly and meekly they accepted the mistake saying thet it was double billing mistake and gave me the refund money which was a meagre amount of Rs 65/ But this open up a pandoras box... 1- Pantaloon stores cannot be believed on because they could do billing mistakes. 2- This could be a deliberate method. 90% of the customers do not check bills. This is the first time I did. Bills are so confusing.. And all are not educated... 3- people go to renowned stores not to be fooled. They believe in what computerised information/prices are given. System always take care. 4. The bill does not say... We can make mistakes, our people/systems are poor or bad... Please check your bils for applied discounts.. check each items with the prices written on the body... That's atrocious. 5.. And who pays for the car petrol I spent to get my refund?? 6- My complaint lodged at the stores... Share with us..No 31 .. On lodging the complaint at the stores I also did not find the complaint desk to be positive and good. They were acting as if I did a mistake in showing this wrong billing. 6- Finally what are going to do about this.
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Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
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Whenever we buy anything from any store, it is only common sense that we make a quick calculation/estimate of what it's going to cost. Computerization must not handicap us. It is only a service and mistakes are human (even system-generated sometimes). We should use our minds, or atleast the calculator on our "smart"phones and always cross-check payment amount. Let's take charge of the situation and avoid such hassles. Prevention is always better than cure! So is correct payment better than refund reuests.
Hi Mr. Ashish,
This is Priya from Future Group. We are extremely sorry this experience you had with us. Please help me with your contact details at [protected]@futuregroup.in so that our team can address this issue.

Regards,
Priya

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    +91 90 0786 2472
    +91 22 6644 2200
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