Big Bazaar — Double billing at big bazaar outlet in kanpur

Address:	Kanpur, Uttar Pradesh, 208019
Website:	www.bigbazaar.com

I had done shopping of food items, garments, etc on 12.11.2015 during the festive offer period for the total billed amount of Rs 13894/- from your outlet at Rave Moti Mall, Gutiaya, Rawatpur, Kanpur – 208005.

There was a festive offer going on in the store which offered 50% discount on 2nd item purchased. I had purchased 4 sweat shirts each of Rs 899/- (snapshort enclosed), but after reaching home, when I cross checked the bill with the items purchased, i found that total of six sweatshirts were billed (bill enclosed). So, double billing of Rs 899 & Rs 471.98 were done. (Invoice No – 0025461)

In order to get the refund for extra billed item, I visited the outlet once again on 13.11.2015. But I was shocked by the response I received from the customer desk representative – Mr Rahul. He took the photocopy of the bill and informed me that the matter would be taken care of only after few days when the festive season is over or whenever he is free. Being a rational consumer, I am not saying that all the customer would face the same problem, however what amazes me is the poor after-sales service from your help desk representatives.

When I informed him that I had brought all the clothes and he could verify from the bar code, he refused to do so and informed me that the video recording for that day would be checked and if it is found that the item has been billed twice he would arrange for a call back. I feel surprised by the way your coding system is working if you can’t check from the system whether the same item has been sold or still in your stock.

Moreover, when I requested the billing counter person to check for the video recording, he arranged for the same and after waiting there for almost more than an hour, I was informed that the video recording does not show any double billing of item. When I requested them to show me the video, they totally refused it and once again requested me for wait for some more time.

I don’t understand the fact that when there is no double billing shown in the video, then why your sales person and in charge is reluctant in showing me that video. You need to understand that customers feel cheated with such type of things happening at your outlets.

I have to state that I feel duped by your brand and more with your after sales service considering the fact that my family has been a loyal customer of your outlet since past so many years.

Such uncaring and unprofessional conduct from a company that vows on delivering exceptional service comes across as totally unacceptable and oxymoron-ish.

Details of the bill and the photos of the sweatshirts purchased are enclosed herewith.

My contact no is - [protected]

Hope to get a favourable response from your side as early as possible.